Team Leader Support/Service Desk (100%)

Your tasks • Leadership and further development of the support team in technical, personnel and organizational terms, including planning, deployment and promotion of the 9 employees and 3 apprentices • Overall responsibility for the Service Desk and Field Services, ensuring a stable, efficient support operation and high customer satisfaction • Assumption of budget and cost responsibility for the department as well as active participation in the Operations management team • Continuous optimization of processes, control of relevant KPIs and further development of knowledge management and cooperation with interfaces (including OLA) • Responsibility for IT workplaces, infrastructure (e.g. printers, meeting rooms) and transparent communication in the event of disruptions and service changes Your profile • Bachelor's degree or higher from a university of applied sciences, as well as subject-specific and leadership-specific further training • Several years of experience in the ICT support environment (Service Desk, Field Services) and good knowledge of service, quality and operational processes • In-depth competencies in ICT service operation, quality management and business basics and KPI control • Pronounced leadership competence with high communication strength, social competence and the ability to develop and control teams effectively • Analytical thinking, structured approach and high independence in dealing with complex issues and change processes Our offer • Attractive employment conditions and good social benefits • Good training opportunities • Varied, responsible activities with direct influence on the digital security of public IT infrastructures • Pleasant environment in a committed team • Annual working hours and home office after the trial period Interested? Then we look forward to your application via the application link. For further information, Christian Kampfer, Head of Infrastructure & Service Operations (+41 41 594 53 06) is available. Your work environment The Office for Informatics and Organization (AIO) is the central provider of IT services for the cantonal administration and the judiciary. As a cross-sectional office, the AIO is responsible for the IT infrastructure of the canton and supports the departments, the State Chancellery, the Supreme Court and the Administrative Court as well as municipalities and administrative enterprises in the use of information and communication technology. With the impetus program "Digital Zug", the AIO ensures the coordinated implementation of the canton of Zug's digital strategy. For more information, see www.zg.ch/aio. Canton of Zug as an employer Zug is a lovable and livable canton with a strong economy, good educational offer, broad cultural creation and beautiful landscape. The Zuger administration is also a very popular employer. The fields of activity of the seven departments and around 50 offices are diverse. The cantonal administration is one of the largest employers in the canton. It provides services for its inhabitants and companies, ranging from security to health, environment and social affairs. Accordingly, the tasks and fields of work of our employees are diverse. Trainees and interns are also welcome at the cantonal administration to gain their first professional experience.