Customer Advisor Inbound Administration (m/f/d)

Job description ###

Are you looking for a new professional challenge in a dynamic and collegial environment? With our client, you have the opportunity to become part of a dedicated team characterized by flat hierarchies, attractive benefits, and diverse further training opportunities. The location in the Canton of Thurgau is also easily accessible and offers you a crisis-proof job with flexible working time models.

Tasks

As part of your tasks, you will take over telephone customer support, conduct incoming telephone calls in the administrative area, and process, among other things, invoice inquiries. Through your fast and solution-oriented processing of service requests, you actively contribute to increasing customer satisfaction. With your efficient call management, you make an important contribution to supporting the project goals. Furthermore, you recognize sales opportunities, optimize customer portfolios, and identify chances for sales, up- and cross-selling.

Requirements

For this position, our client expects a strong customer and service orientation from you, as well as the ability to inspire customers for products and services through strong communication skills. Very good German language skills in speaking and writing are required; knowledge of other national languages is an advantage. You also bring a good technical understanding and work independently, conscientiously, and reliably. Flexibility is also required: you are prepared to carry out your shifts in early or late shifts between 08:00 and 20:00 from Monday to Saturday. After the paid training (7 weeks), which must be completed with a workload of 100%, there is the possibility to reduce the workload to 80%.