File Manager and Customer Support - Trilingual FR/GER/IT - Tempo 6 months - 100%

File Manager and Customer Support \- Trilingual FR/GER/IT \- Tempo 6 months \- 100% You are looking for a new challenge? ValJob, active since 1995 in placement and Human Resources services, is a leading Swiss company, recognized and appreciated for the quality of its services and the high performance of its employees. We are looking for the following profile for one of our clients: File Manager and Customer Support \- Trilingual FR/GER/IT \- Tempo 6 months \- 100% Your mission: For one of our clients, in the public sector, we are looking for a trilingual FR/GER/IT File Manager and Customer Support Start date: No later than October 1st, 2026 End of mission: March 30th, 2027 Mission duration: 6 months Activity rate: 100% Your missions: Mission: The person hired will mainly have the mission of ensuring business support activities (telephone and emails) around the portal. They could also have tasks related to administrative management and data control. Concretely, you will be required to: • Process, control and follow up on data and announcements coming notably from service organizers or compensation funds; • Analyze and process cases of errors or inconsistencies in the data; • Respond to user requests and provide first-level support; • Accompany users with their questions related to data, the use of the portal and processes; • Participate in the verification of the quality of the portal data; • Document the cases processed and ensure their follow-up (ticketing); • Participate in functional tests of the portal in collaboration with the IT teams; • Identify recurring problems and propose improvements to processes or tools; • Contribute more broadly to the operational management and the proper functioning of the applications. The function therefore involves a combination of administrative work, data control, case analysis, user support and collaboration with IT. Your profile: Your profile: • CFC as a commercial employee or an equivalent commercial training; • 3 to 5 years of experience in an administrative or file management function, ideally also in customer support; • A first experience in the field of social insurance, compensation funds or a similar administrative environment; • Proficiency with IT tools and data management; • Analytical mind and a good ability to identify and understand errors or inconsistencies; • Strong capacity for learning and adaptation allowing them to evolve easily in an environment governed by constantly evolving processes and rules; • Rigor and good organizational skills; • Ability to work autonomously while collaborating with different interlocutors; • Strong service orientation and ease in contact with customers (portal users) and internal partners. Knowledge of processes related to Swiss social insurance constitutes an important advantage. Languages: • French: C1 • German: C1 minimum • Italian: B2 minimum jpid3bcc0f4jm jpit0834jm jpiy26jm