IT Application Manager Operations

IT Application Manager Operations IT Application Manager Operations Oberwil 80 % - 100 % October 2026 or by arrangement BLT – Wir machen vorwärts. The BLT is a modern, privately managed mobility provider. With our 600 employees, we want to inspire people for public mobility – with excellent service and innovative solutions, with humanity and empathy. More than 150,000 customers use our tram, bus, and train services daily. Using smart technologies, we connect classic public transport with sharing offers such as Pick-e-Bike. Your Tasks Responsibility for the operation and further development of the assigned specialist and operational applications Recording, analysis, and prioritization of requirements as well as coordination of changes, releases, and application updates Ensuring availability, performance, security, and data integrity of the applications Analysis and coordination of incidents and problems as well as support of the Service Desk in 1st- and 2nd-level support Monitoring of Service Levels (SLA/KPI) as well as maintenance of application documentation and CMDB Close cooperation with specialist departments, IT teams, service providers, and suppliers to ensure smooth operations Participation in IT projects as well as support in the introduction and further development of digital solutions Planning and coordination of maintenance, migrations, and training Your Profile Completed training in the ICT environment with further education at HF/FH level in computer science, business informatics, or a comparable specialization Several years of experience in application management, application support, or IT service management, ideally in an operation-critical environment Sound knowledge of ITIL processes as well as experience in incident, problem, change, and release management Good knowledge of modern Microsoft technologies (Microsoft 365, Entra ID, Azure) and a strong understanding of application and system landscapes Experience in IT and digitalization projects as well as in cooperation with internal specialist departments, external service providers, and software suppliers Analytical, structured, and solution-oriented way of working as well as high personal responsibility and service orientation Strong communication and assertiveness skills, team orientation, and organizational talent Very good German skills in speaking and writing ITIL Foundation, project management knowledge, as well as experience in the support environment are an advantage We offer Responsible position 25–33 vacation days (age-dependent) Attractive employment conditions Continued payment of wages in case of illness and accident (up to two years) Generous family, child, and education allowances as well as extended parental leave Interesting training and further education opportunities including paid learning time Mobility benefits: free travel in the BLT and BVB network as well as free Half-Fare subscription and mobility budget Further discounts in public transport also for relatives E-charging stations at cost price Employee discounts as well as discounted offers for leisure and sports Corporate Benefits (e.g., fitness, restaurants, other offers) Questions about the application and recruitment process will be gladly answered by Anika Kossatz HR Business Partner +41 61 406 11 37 Zvonko Iliev Head of IT Only direct applications will be considered for this position. We look forward to your online application! jpid18d18ccjm jit0729jm jiy26jm