Technician / Supporter Consumer Electronics & IT, Network &

Technician / Supporter (2nd Level) Consumer Electronics ( FR)& IT, Network & You love technology and have a sense for great customer service? You work with direct customer contact and combine support, diagnosis, as well as administrative tasks. In doing so, you use your technical know-how in daily exchange with our French-speaking clientele as well as internal and external partners. You move within a wide product range and actively contribute to ensuring a high service quality – on-site in a technical environment. Technician / Supporter (2nd Level) Consumer Electronics ( FR)& IT, Network & What awaits you Processing technical support requests via telephone, e-mail and at the technical counter in French language Providing information on repair status as well as opening and documenting repair cases (RMA) Carrying out error diagnoses on devices, components and systems Testing and preparing devices for further processing at service centers Regular exchange with suppliers, manufacturers and external service centers Ensuring a solution-oriented and high customer service in the after-sales area Administrative activities to comply with internal and external Service Level Agreements (SLA) Monitoring and controlling the RMA processes incl. compliance with lead times Supporting the team in daily support operations as well as deputy as required What you bring with you Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment Very good French skills and German skills; further languages an advantage Initial experience in technical support or customer service Comprehensive knowledge and flair in the areas of IT, network technology or consumer electronics and electrical Structured and solution-oriented way of working with quick comprehension You have sound knowledge of the operating systems of Microsoft (Windows), Apple and Google (Android) You are strongly customer- and solution-oriented, recognize needs precisely and implement them successfully thanks to empathy and strong communication skills Are you interested or do you have further questions? Icobas is happy to assist you with questions. Write e-mail (<>) About us "Together we shape the trade of tomorrow" employs around 1300 employees and generates over one billion in turnover. The company exists because one person had the courage to find new ways and walk them. Our success story shows that through every individual, something big arises together and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, encourage and challenge each other and have joy in what we do every day. Our recruitment process You create your profile in our career portal and apply directly online for the advertised position. You will immediately receive an acknowledgment of receipt and within at most 10 working days you will receive feedback on how to proceed. While you show us your patience, we personally take the time to review your application and define the next steps. If your documents are convincing, then we will get to know each other via live video call or in a personal interview. The "match" is mutually confirmed. Then we go into the second round of interviews where you get to know your future workplace and the team. YES – we have decided on each other! The employment contract will be delivered to you digitally and after contract conclusion you will receive access to our internal communication channels and at the same time we prepare your onboarding process. Benefits Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau. Recovery: At least 5 weeks vacation, additionally there is the possibility for vacation purchase and unpaid leave. Development: Internal training in the own Academy as well as financial participation in external further education. Family: 18 weeks paid maternity leave with possibility of extension and 4 weeks paid paternity leave. Insurance: Extra-mandatory – 100% continued payment of wages as well as full financing of the daily sickness insurance by the employer. Mobility: Free parking spaces, financial participation in public transport and pool vehicles for business appointments. jpid00b14dbjm jit0731jm jiy26jm