Lead Case Management & Business Development (m/f/d)

Company Description

Develop a measurable high-value-added service for our clients

On behalf of a major player in personnel services in Switzerland, we are looking for an experienced personality, endowed with a strong entrepreneurial spirit, in order to develop, position, and evolve Case Management as a strategic service.

You combine solid expertise in Case Management with a strong customer orientation, excellent consulting skills, and a real commercial sense.

Job Description

Your mission

You develop Case Management to make it an impactful and value-added service

You accompany the entire process, from needs analysis to implementation at the client, including the development and presentation of an adapted solution.

You ensure the professional interface between clients, internal interlocutors, and external service providers, while ensuring the quality of services, their effectiveness, and the value added provided to the client.

Your responsibilities

• Develop and evolve the service offering in the field of Case Management
• Position and actively promote this service to existing clients and new clients
• Identify client needs and commercial opportunities in the areas of Case Management, absence management, reintegration, and prevention
• Advise decision-makers and HR managers on effective solutions regarding health-related absences
• Design and present solutions and service models adapted to the specific needs of clients
• Acquire new mandates and accompany clients from the first interview to the implementation of the solution
• Support internal account managers through solid professional expertise and targeted commercial arguments
• Coordinate and steer the collaboration with specialized external providers
• Analyze relevant indicators and develop KPIs to measure the effectiveness of measures as well as the value added for clients
• Demonstrate the economic value generated by the reduction of absences, the decrease in case duration, and the positive evolution of costs related to claims

Desired Profile

Your profile

You have solid experience in Case Management, absence management, corporate health management

You also have a strong commercial and customer orientation. You enjoy contact with clients, know how to understand their needs, and are able to transform business problems into convincing solutions and commercial opportunities.

Ideally, you possess the following skills and experiences:

• Several years of experience in Switzerland in Case Management, insurance, corporate health management (GSE/BGM)
• Excellent consulting and sales skills
• Experience in Business Development or B2B service development
• Very good understanding of the Swiss social and private insurance system
• Ability to communicate on an equal footing with HR managers, company management, and other decision-makers
• Entrepreneurial spirit and excellent ability to identify client needs and market potential
• Higher education in the fields of health, insurance, human resources, social work, or a comparable field; additional training in Case Management is an asset
• Very good knowledge of German and French; English is an asset (interviews in German)

What awaits you

You will hold a strategic function with a strong entrepreneurial dimension within a solid and ambitious organization

Your activity will lead you to travel throughout Switzerland; your place of residence is therefore secondary.

You operate at the exciting interface between client consulting, Business Development, Case Management, insurance, and corporate health management.

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