Customer Service/Service Desk Employee 80% (w/m/d)

## With great attention to detail, our employees make GLOBUS the leading premium and luxury address in Switzerland. It is people like you who make the difference and, together with us, bring the «place we love to be» to life. HERE YOU MAKE THE DIFFERENCE ## • As a host, you ensure that our customers feel welcome and well cared for as guests. • You are the contact point for general information. • You accept customer complaints and process returns. • You are responsible for handling all Globus Pluscard inquiries (blocking lost cards, creating day passes, credit checks, etc.). • You work closely with the Pluscard Service and National Customer Service. • You process customer orders, customer requests, and process online orders (Click & Reserve). • You are responsible for the management of computer cash registers and the administration of parking tickets. • You manage the telephone switchboard. • You support the coordination of logistics and goods delivery (ground floor). WHAT CHARACTERIZES YOU ## • You are a service-oriented personality with a high willingness to provide service. • You love and live the role of a host and have a strong customer orientation. • You maintain impeccable manners and have a well-groomed appearance. • You are very reliable and act on your own initiative. • You have successfully completed vocational training and/or have several years of experience in retail/customer service or in the hotel industry. • You have excellent German skills as well as good English and French skills; other languages are not a must, but are a great advantage for our international guests. BENEFITS FOR YOU ## Together with around 1700 other detail-loving individuals, you are an important part of our fascinating premium and luxury world. You experience genuine appreciation, work in a great team, and we give you trust so that you can use freedom and make a difference with your skills. If you understand your craft and bring a large portion of passion, then many career doors are open to you. We are happy to support you with internal as well as external training and further education. Furthermore, look forward to: • an extraordinary working environment with flat hierarchies in the heart of Zürich. • attractive social benefits. • flexible working time models and at least 5 weeks of vacation (PS: You get more free time thanks to the "unpaid leave" option - from 7 to 180 days). • up to 50% discount on products from the Globus world for you and your family. • much more... Your contact ## We look forward to your online application. It is quite uncomplicated. Instead of a cover letter, we are curious about your answers to our three questions - simply follow the link "!" below. Further insights behind the scenes of GLOBUS as well as further information can be found here: -https://karriere.globus.ch/ I am happy to be there for you. PS: Curious about the real GLOBUS feeling? Click in and grab insider info directly from the source on LinkedIn Life. Between photos, videos, and unvarnished employee stories, you will discover what really drives us. Dare to learn more: LinkedIn Life (German): https://www.linkedin.com/company/grands-magasins-globus-sa/life/linkedinlife/?viewAsMember=true (Note for recruiters: Only direct applications will be considered.)