Service Desk Employee (a) 100% [Ref:2395]

Freestar-Informatik AG has been successfully active in the Swiss market since 1998. Through constant growth and expansion of core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. For our clientele, we are continuously searching for IT specialists and managers. In doing so, we place the highest value on ensuring that applicants, clients, and jobs fit together optimally.

For our client, the state railway company of Switzerland, we are looking for a team-oriented, responsible, and independent personality, by arrangement, as

Service Desk Employee (a) 100% [Ref:2395]

Your tasks

• Receiving, forwarding, and resolving error reports
• Answering end-user questions as well as responsibility for the created tickets
• Recording, classifying, prioritizing, and assigning tickets in the required quality in the Service-Now ticketing system
• Processing orders as well as managing access permissions
• Assisting in the continuous improvement process of the Service Desk

Your profile

• Completed EFZ training, preferably in the IT field
• Professional experience in a Service Desk environment
• Experience in IT Service Management with Service-Now
• Very good proficiency with the MS-Office suite as well as ticketing tools is desirable
• German language skills level C2 as well as French and/or Italian language skills level B2 are mandatory
• Flawless reputation

Your chance

• Independent field of activity
• Option for home office after training/onboarding
• Young and dynamic team

Details about this position

• Start date by arrangement
• Place of work Bern area
• Temporary indefinite employment relationship
• Full-time position 100%

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