Front Desk Manager: 100%

Welcome, in the middle of the Winterthur Altstadt. Directly on the busy Marktgasse, the historic 3* Boutique-Hotel Krone is a central workplace that offers plenty of room for personal development and own ideas. Private and business travelers from all over the world stay here in the 39 rooms, linger in the city's oldest inn, or hold meetings and celebrate in the Kronesaal. With modern interiors and historical elements, the hotel inspires guests as much as employees. Our team takes care of unique experiences and unforgettable stays. Are you our new team member who will support us as Front Desk Manager: starting 01. August 2026 or by arrangement? You will work 5 days per week between Monday and Sunday in early, middle, and late shifts. Your area of responsibility: --------------------- • Leadership and organization of the reception • Reception, care, and farewell of hotel guests • Check-in and check-out of hotel guests • Active room sales as well as maintenance of the Revenue Management System and booking portals with optimal room rates • Implementation of professional complaint management • Processing of reservations as well as maintenance of guest files • Ensuring cross-departmental communication and continuous process optimization • Preparation of daily closings, processing of commissions, processing of debtors, credit card statements, posting of cash receipts • Completion of various administrative tasks • Ensuring and implementation of the <<Sorell Standards>>, hygiene, and occupational safety guidelines • Assistance with breakfast service if required • Planning, training, leadership, and qualification of employees • Further development, coaching, and leadership of the entire team including briefings, debriefings & meetings • Participation in the recruitment of new employees Your strengths: -------------- • Completed training in the hotel industry EFZ as well as several years of professional experience at the Front Office, ideally in a leadership function • Distinctive host personality with high service and guest orientation • Experience in the leadership, motivation, and further development of employees • Sound knowledge in the areas of reception, reservations, and revenue management • Very good German and English skills in speaking and writing, other languages an advantage • Organizational strength as well as a structured and solution-oriented way of working • High social competence, communication strength, and professional interaction with guests, employees, and partners • Resilient, responsible personality with a hands-on mentality and quality awareness With us you will find: ------------------- • En guete Job • Dynamic working environment • Freedom for ideas and creativity • Scope for development • Corporate culture characterized by responsibility and trust