Service Owner (w/m/d)

Do you want to not only manage but also shape? As a Service Owner, you take over the support for your services, steer their further development, and ensure sustainable benefits through entrepreneurial thinking. Service Owner (w/m/d) THIS IS WHAT YOU DO * You take responsibility for the operation and further development of IT services or build new services * You plan and steer service costs, including budgeting, forecasting, recharging (service-to-service), and controlling * You take care of license management (orders, renewals, compliance), act as the link to our partners, and ensure cost transparency * You create and maintain Service Level Agreements (SLA) for internal and external customers and ensure their compliance * You work closely with internal departments, external partners, and the IT organization and bring requirements, developments, and changes together in a structured manner * You maintain, together with the Product Manager, a strategy as well as a roadmap for the further development of your IT service THIS IS WHAT YOU BRING * Degree in Business Informatics, Computer Science, or Business Administration (FH/HF/FA) or a comparable qualification * Experience in IT Service Management, Application Management, or in a comparable role * Interest and/or experience in financial leadership (budget responsibility, cost management, recharging models) * Experience in creating and managing SLAs is a plus * ITIL Foundation certification or the willingness to acquire it * An independent, structured, and solution-oriented way of working as well as high initiative * Ownership is not just a term for you, but an attitude that you live daily * Strong communication skills in German (oral and written) and enjoyment of exchange with various stakeholders THIS IS US We at Bison do not want to become your new family. However, we do offer you a familial environment. And you also get a roller coaster ride of variety. Your new teammates are committed to their customers with a lot of passion and give full throttle for them. Bison stands for modern software solutions and for dynamic business management processes. We don't lose many words about digitalization, we simply live it. Have we made you curious? YOUR CONTACT Lucienne Ammann [](tel:3) [ ](< >) j4id10419778a j4it1040a j4iy26a