Service Family Owner 80 - 100 %

Service Family Owner (Application & Business Support) 80 - 100 % (m/w/d) Do the right thing. In Switzerland and in around 20 countries on four continents. Engage with us for the vision of a solidary society, as Service Family Owner (Application & Business Support) 80 - 100 % (m/w/d) The ICT & Digital Organisation of Caritas Schweiz is in a transformation towards a service-oriented organisation with clear services, responsibilities and governance structures. With this role, you will take over the technical and disciplinary leadership of the teams for the Service Families Application Services and Business Support, ensuring a standards-based operation of all Business Applications and Business Support Services. You will direct the orderly development of new services and service releases. This also includes the management of service portfolios with customer representatives, the leadership of internal initiatives and the management of external parts of the ICT & Digital Leadership Team, creating a basis for digitally supported business processes and satisfied stakeholders. Your tasks Leadership of the Service Families Application Service (ApS) and Business Support Services (BSS) Technical leadership and further development of the Service Family Teams Ensuring compliance with standardised service management processes (Incident, Requests) Creation and communication of recipient-specific service reports Ensuring data quality in the Operational Data Store and Service Reporting System Operational coordination of the cooperation between internal and external parties Responsibility for the Service Families Entrepreneurial responsibility for the Service Families within the ICT service portfolio Control and coaching of the associated Service Owner Development and implementation of the Service Roadmap Responsibility for costs, performance and customer satisfaction Contact person for all changes to the service portfolio Leadership & Governance Leadership of two cross-functional performance teams (ApS and BSS) Lateral leadership of Customer Representatives at the Service Family level Establishment of a collaborative service culture („One Team“) Coordination between Service Families to avoid silos Escalation instance for operational conflicts Contribution to the further development of the ICT & Digital Service Organisation Our requirements Technical competencies Several years of experience in IT Service Management or Enterprise Service Management Experience with multi-provider environments and service integration In-depth knowledge of ITIL, SIAM or comparable frameworks Experience with portfolio management, SLA management and performance reporting Experience in the transformation or further development of service organisations is an advantage Leadership competencies Experience in leading teams and cross-functional organisations as well as lateral leadership Ability to align different stakeholders with common standards and goals Distinct conflict resolution skills and assertiveness Strategic thinking combined with operational implementation strength – i.e. partially carrying out tasks yourself Personal skills Entrepreneurial thinking and sense of responsibility Structured way of working and high data and process affinity with a simultaneous „roll-up-your-sleeves“ mentality Sense of stakeholder needs Enjoyment of change and organisational development We offer A key role in the transformation of the ICT & Digital Organisation Scope for design in building a modern service-oriented organisation Collaboration with committed teams in Switzerland and internationally Modern working models and flexible working hours Place of work: Luzern, home office possible Start of work: immediately or by arrangement. Caritas offers attractive employment conditions and an open working climate in an international environment. For the active development and implementation of digital transformation, we rely on employees with a digital and agile mindset who participate in change processes. Information about this position is provided by Mr. Jürgen Enderle, CIO, E-Mail We thank you for your interest and look forward to your application via the online portal. Caritas Schweiz, Adligenswilerstrasse 15, 6002 Luzern Apply online with xeebo Facebook Xing Twitter Google+ Print page Recommend page jpid16dde37jm jit0624jm jiy26jm