Senior Team Leader

Senior Team Leader Company Introduction The Swatch Group Services Ltd is a dynamic company of the Swatch Group that provides high-quality services to Group entities worldwide in the areas of logistics, customer service, quality management, real estate, and precious stones. The company is part of the Swatch Group, the largest watch manufacturer in the world, which brings together 16 brands: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. You are at the heart of order preparation and the process, ensuring that every watch or accessory sent to our customers perfectly reflects the quality and excellence of the Swatch Group. You will evolve in a dynamic environment, where know-how, digital tools, team spirit, and quality requirements meet on a daily basis. To strengthen our EuLog Operations division, we are looking for a motivated person to join the adventure as: Senior Team Leader Job Description If you love meticulous work, versatility, and contributing directly to customer satisfaction, this position is for you! To do this, here are the main tasks: Logistics operations (reception, storage, preparation, shipping) Manage logistics operations, including reception, storage, order preparation, packaging, shipping, and online order management. Ensure same-day shipping of orders under optimal economic conditions. Lead continuous improvement initiatives and optimize warehouse layout and systems. Collaborate with brand teams to implement B2B and e-commerce logistics solutions. Lead and coach a dedicated team as a team leader, promoting a culture of excellence and responsibility. Monitor and improve key performance indicators (KPI) related to logistics performance and customer satisfaction. Support logistics-related projects and lead re-engineering efforts. Train apprentices and support employee development programs. Work in synergy with other team leaders to improve efficiency and productivity. Use of digital tools and compliance with processes Daily work with tablets and scanners. Follow guided processes while maintaining a logical mindset. Contribute to the continuous improvement of digital processes. Profile Federal diploma in logistics or equivalent. Required Skills Proven experience in team management. Experience in layout engineering and process optimization. Knowledge of warehouse management systems (SAP EWM system, SAP R3 and S4/Hana, KEP, AutoKEP, integrated manifest creation system). Strong problem-solving skills, customer service orientation, and stress resistance. Excellent interpersonal and communication skills. This position requires a proactive and entrepreneurial spirit, as well as the ability to manage complex logistics operations and lead cross-functional teams. Are you missing one or two skills on the list, but you want to learn? No problem, we love to share our knowledge. Languages With a view to successful integration, both professionally and socially, proficiency in the following languages is strongly recommended: German or Swiss-German native language, or French with a very good knowledge of the other language, English is a plus. Workplace Ready to take the next step in your professional career? Let's make it happen! We are looking for passionate people, ready to take on new challenges and grow with us. Just a small warning from our team: To keep things organized and eco-friendly, we ask you to submit your application directly via our website. The Swatch Group Services Ltd Längfeldweg 119 2504 Bienne Contact Person Contact: Doris Scheurer jpid9e8e705jm jpit0627jm jpiy26jm