Zürich - KundenberaterIn Professional (VSB)

80-100%

We convince with commitment, friendliness and competence.

With you, we want to advise our customers even more targeted and holistically -- and develop sustainable added value and new closures from existing relationships.

In this role, you actively advise, systematically recognize potential in the existing customer base and contribute measurably to the success of our agency through qualitative cross-selling and upselling.

Your tasks

• You work in sales back-office in our General Agency Zürich
• You are the first and competent contact person for our customers on the phone and at the reception
• You carry out telephone and personal consultations and specifically recognize advisory and closing opportunities in the existing customer base
• You create tailor-made offers, adapt insurance coverage according to needs and mutate customer data
• You actively strengthen and expand existing customer relationships, identify cross-selling and upselling potential and convince new customers with your open manner
• You answer incoming written customer inquiries independently, efficiently and quality-consciously according to the specifications of Visana

Your profile

• You have a commercial education and experience in customer contact or sales
• You enjoy advising customers holistically, solution-oriented and bindingly
• Ideally you have a VBV certification
• You communicate clearly, friendly and convincingly -- even in demanding conversation situations
• Your German skills are very good; any further language is a plus
• You work in a structured, reliable and results-oriented manner and are confident in using common Office programs

Here you can learn more about Visana from the perspective of our employees (https://www.visana.ch/de/visana/arbeitenbeivisana/einleitungunduebersicht)

Contact

Melanie Ruchti

HR Recruiting Partner

031 357 96 55

Ramadan Djeladini

Sales Manager

043 311 29 08

About us

We at Visana shape the future of the insurance industry -- and in doing so, put people at the center.

Do you want to make a difference? Then you've come to the right place!

Visana, with 922'149 private and 16'330 corporate customers, is a leading Swiss multi-line insurer based in Bern. We accompany our customers in a wide variety of life situations -- from health and pension to housing and mobility to individual solutions for companies.

Take the next career step now -- our team looks forward to meeting you!