Hotel Receptionist

The hotel Roc & Neige is looking for a versatile receptionist profile who will be involved in the following functions:

• Reception and Welcome function (Check-in, check-out, customer information)
• Reservation and back office function (Taking reservations, event organization, administrative management of reservations)

The hotel Roc & Neige is located in the mountains, in Château d’Oex, in the canton of Vaud. It has 60 rooms and a restaurant open only for half board and by reservation.

The working hours for the position are irregular and practiced in Morning shift or Evening shift

Hotel Receptionist

B. Sought profile

We are looking for a person who already has successful experience in tourism and particularly in the hotel industry.

We want a person with experience in reception and welcome. We are open to atypical profiles and varied backgrounds. Nevertheless, the expected skills are:

A sensitivity to the mountains:

As the hotel is located in the mountains, we expect the person to have a certain affinity with the mountains. We welcome many hikers and people who love the mountains and the territory of Château d’Oex; to welcome them well, it is important to understand what they love, expect, and what they wish to experience;

The taste for welcoming:

It is important to love welcoming people, to be customer-oriented in order to be able to offer them the best possible service.

Versatility and teamwork:

The hotel is a human-sized hotel. It is therefore necessary to both love working in a team but also be able to move from one activity to another to adapt to the needs of the hotel. The keyword is Versatility

The capacity for autonomy and critical thinking:

It is very important in this position to have a problem-solving capacity to always adopt the best attitude, the best response to a situation. For example, one must rely on a procedure and the establishment's standards but also be able to adapt them to people and situations. Not being rigid and fixed.

Rigor and professionalism:

On one hand, we expect the person to adapt to our partners and our customers and to address them with respect and professionalism. On the other hand, it is a job that requires great rigor and much organization, so we expect a person who is capable of organizing themselves in their work.

C. Activities

The receptionist will be accompanied and followed by the director of the establishment to define their objectives and consider the best way to achieve them. The activities in which we wish to involve them are:

Reception and Welcome

Activities 1: Manage the customer relationship:

• Welcome, inform, provide information and advise tourists and/or customers in order to respond to their requests and needs;
• Manage and develop the different situations of the customer relationship (face-to-face, online, etc. in BtoB and BtoC);
• Perform arrivals as well as departures following the procedures put in place
• Preparation of rooms for events and management of these.

Reservation and back office

Activities 2: Reservation management

• Take reservations by telephone, email, walk-in according to the pricing and procedures put in place by the management for both rooms and events.
• Management of reservations arriving through web distribution channels (booking, Expedia, HRS, our own website etc…)
• Organization of reservations in the Win-hotel system according to customer requests.

Activities 3: Administrative management of sales (reservation)

• Perform offers, confirmations, pro-forma according to the procedures and standards of the establishment
• Creation of complete files for each reservation and event and distribution of these to the other services of the establishment (housekeeping, Service, Cuisine).

Activities 4: Back office:

• Participate in the management of the hotel's financial flows (cash management, invoicing)
• Perform the control of debtor accounts and make the necessary reminders
• Management of the guarantee policy with pro-forma invoices and deposits.

Activity 5: additional activities that may be granted by the management< j4id10425361a j4it1041a j4iy26a