Customer Insights Analyst (m/f/d) 80 - 100%

Does the thought of actively shaping the future of our customers using data excite you?   As a Customer Insights Analyst, you are responsible for preparing developments in our customer KPIs in an understandable, visually convincing, and action-oriented manner. You translate data, trends, and analyses into concise management slides, clear action titles, and concrete recommendations for action. This is not just about analyzing numbers, but above all about recognizing the relevant story behind the numbers, commenting on them understandably, and preparing them for decision-making for different stakeholders.   You work closely with business units, sales channels, and the finance team, understanding their questions and bringing insights quickly to the point, visually, in a structured manner, and with a clear business focus. Analytical skills and a good understanding of data are important for this; however, the focus of the role lies on the interpretation, visualization, and communication of insights.   If you think analytically, communicate clearly, and enjoy deriving understandable insights, convincing visualizations, and concrete recommendations for action from customer data, then this is the right position for you.   * * Find out here why Zurich Schweiz is among the "Top 3" employers in Switzerland. Become part of it too and apply as a Customer Insights Analyst.* *     What you do • You translate customer KPIs, trends, and developments into convincing management slides with a clear storyline, graphics, and action titles • You comment on central customer metrics and derive understandable insights, hypotheses, and concrete recommendations for action from them • You create target-group-oriented presentations, reports, and decision bases for operative teams up to management • You recognize patterns, changes, and anomalies in data and bring them quickly, in a structured and business-oriented way, to the point • You work closely with specialist departments, sales channels, Finance, and Analytics, validate statements with data analysis, BI tools, or SQL/Python, and make the customer perspective visible in an effective way for decision-making     What you bring   • University degree (Uni/FH) in economics, business administration, data analytics, marketing, finance, consulting, or a comparable field; experience in the insurance environment. • You translate complex data and customer KPIs into clear messages, convincing management presentations, and concrete recommendations for action. • You recognize trends, patterns, and correlations quickly and bring them to the point with storyline, action titles, visualization, and business commentary. • You work confidently with PowerPoint and visualization logic; Power BI as well as SQL/Python are a plus, but not the focus. • Strong communication and consulting skills as well as enjoyment in exchanging with different stakeholders, combined with very good German skills at native speaker level and fluent English skills.     Your contact   Talent Acquisition Consultant: Marco Stettler (+41 44 628 31 62)     Additional information   Part-time or full-time: 80 - 100% Work location: Zürich, Oerlikon Hybrid working: up to 40% #LI-Hybrid  We look forward to your online application - even without a cover letter. You are welcome to convince us of your motivation during a personal meeting.     Who we are   Zurich is a strong brand - more than 1.4 million Swiss customers trust our products and services. The basis of our success is our 53,000 employees worldwide, who help our customers in 210 countries and territories to better understand their risks and protect themselves against them. To deliver daily performance, we offer our employees flexible working models and interesting further training opportunities. As a Zurich employee, you benefit from a variety of advantages and a strong culture, characterized by acceptance, diversity, and team orientation. At Zurich, we foster a culture of diversity and inclusion. Our goals and values are created to protect our employees, promote trust, and help them reach their full potential. We stand for justice and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnic affiliation, religion, etc. The acquisition of our talents as well as the recruitment processes reflect this commitment in everyday life. Join us and become part of this culture. Why has Zurich been successful for over 150 years? See for yourself here and become part of it. Information for recruiters   Zurich does not accept unsolicited applications from recruiters for this position. Recruiters are therefore requested not to submit applicant documents to our employees or via our online career portal. We decline any responsibility for unsolicited applications as well as any fees and thank you for your understanding.