Customer Service Advisor JLR

What you should know about us ## The Emil Frey Gruppe is not only a Swiss family business with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation, and customer orientation are the supporting pillars of the company. The focus of activities lies on the import of automotive brands, the operation of garages, the logistics of spare and accessory parts, as well as the provision of financial services. The  Emil Frey AG Sihlbrugg is the official sales and service partner of the brands Jaguar, Land Rover, Opel, Kia, DS, Citroën, Leapmotor, and Zeekr and also has a body shop and a spare parts warehouse. Your tasks ## • Contact person for our customers in the service area  • Receipt of repair and service orders  • Competent advice on service and repair services  • Creation of cost estimates and invoices  • Coordination and scheduling between customers and the workshop  • Ensuring a smooth process in daily business  • Maintenance of customer relationships and active customer care  Your profile ## • Completed technical training in the automotive industry (e.g., mechatronics technician, automotive specialist) or in the commercial sector with experience in the automotive industry • Several years of experience in customer contact, ideally in the automotive industry • Very good German and good English skills in spoken and written form, other foreign languages an advantage • Strong communication skills, organized and resilient • High service and customer orientation • Good IT user knowledge  • Driver's license Cat. B What we offer you ## You will find a new challenge with exciting tasks and much more with us: • Numerous discounts (new and used cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels and much more) • An independent, attractive pension fund as an independent pension institution • A long-term company perspective • Individual training and development opportunities • At least 25 days of vacation • Free parking How you can contact us ## Priska Küttel, Regional HR Manager, looks forward to receiving the complete application (including CV, work certificates, etc.) via the link "!".    For reasons of better readability, simultaneous use of masculine, feminine, and diverse (m/f/d) linguistic forms is omitted. Female and other gender identities are expressly included. For us, diversity also means that people work together in teams that achieve the best possible results through their uniqueness and difference. We are convinced that a diverse workforce, as well as an integrative culture, enables us to reach our full potential.