Abacus Consultant (Support) 80% - 100 % (a) in Zürich or St. Gallen

Are you passionate about excellent and solution-oriented customer support? Is a professional appearance and qualified support for our customers as important to you as it is to us? Then bring your commitment and competence to our support team!

In this exciting role, you will receive diverse and complex user questions regarding Abacus from our customers by telephone. The goal is for you to be able to solve the majority of the inquiries yourself immediately. This requires comprehensive specialist knowledge, which we will teach you as part of a structured induction!

What makes your everyday life exciting:

• Ensuring 1st and 2nd level support while adhering to the agreed reaction times according to SLA
• Independent analysis, processing, and documentation of support inquiries
• Qualified handover of complex cases to the responsible teams for 3rd level support
• Processing and following up on open tickets and ensuring sustainable solutions
• Technical support for other teams as well as active know-how transfer within the support team
• Active know-how transfer within the support team to jointly ensure excellent service

What you bring with you:

• You have completed commercial or technical training – ideally supplemented by an economically oriented degree (completed or in training).
• You work in a structured manner, like to take responsibility, and maintain an overview even in demanding situations.
• You communicate clearly, stand by your decisions, and advocate for respectful, fair, and transparent cooperation.
• You are team-oriented, committed, and seek sustainable solutions together with colleagues and customers.
• Customer orientation, appreciation, and reliability are second nature to you.
• You are interested in modern business software solutions and enjoy digital tools – experience with Abacus or other ERP systems is a plus.
• You want to develop professionally and personally and bring openness to change.

And what you get from it:

• A motivated team with collegial support, appreciative interaction, and genuine enthusiasm for customer support
• Varied tasks surrounding Abacus and room for personal responsibility in daily contact with our customers
• Structured induction by experienced colleagues – so that you can work independently quickly
• Modern working environment with inspiring offices, shared desk concept, and focus zones at four locations
• An attractive salary as well as very good social benefits (including covered daily sickness and accident insurance premiums) as well as numerous additional benefits such as public transport contributions, free parking, mobile subscription, AXvital program, and much more

We would have much more to tell. For example, what else makes your job with us exciting. Who we are and how we tick. Therefore, do not hesitate and form your own impression.

Already caught fire? Do you want to start today rather than tomorrow? Then send us your CV or the link to your LinkedIn profile. You can save yourself the cover letter; we are completely uncomplicated there too.

And the (a) in the job title? It is our statement for diversity. We like mixed teams. Age, origin, skin color, or gender do not matter to us. With us, (a)ll are welcome who move us forward with their talent.

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