Trainee Program Basic Banking Journeys Retail Clients (f/m/d)

Duration trainee program: 1 March 2027 - 29 February 2028

Do you want to understand how the banking of tomorrow is created and actively participate in it? With us, you will help shape the central Customer Journeys in Basic Banking at PostFinance. The focus is on the new customer process, which is one of the most important moments of all: the first impression that customers receive from PostFinance.

Together, we develop innovative and digital solutions around onboarding, authentication, as well as our account products and product packages for retail clients. In doing so, we always think about Customer Journeys holistically across all channels and create experiences that are simple, intuitive, and inspiring.

As a trainee, you will have the opportunity to get to know modern methods, exciting projects, and collaboration with a wide variety of specialist departments. With your ideas, you will help to drive digitalization and actively further develop the banking experience of our customers.

Why you start with us

Time for recovery
6 weeks of vacation and the possibility of unpaid leave.

Flexible working models
Part-time, job-sharing, and top-sharing.

Individual development
Diverse training and further education offers, temporary job changes, and stages.

Modern working worlds
Modern workplaces, co-working in Bern and Zürich, as well as home office in many areas.

Maternity & paternity leave
18 weeks fully paid maternity leave and 4 weeks paternity leave.

Health in focus
Preventive offers, ergonomic workplaces, and targeted support during longer absences.

Mobility offers
Free Half Fare card or discounted GA, as well as attractive bicycle, car-sharing, and e-car offers.

Lived equal opportunity
Among other things through transparent salary information in our job advertisements.

What you can achieve

• You actively help shape the further development and optimization of digital and physical customer experiences
• You work on projects related to the new customer process and our account products and contribute to ensuring that the first impression convinces our new customers
• You analyze and visualize Customer Journeys and get to know modern methods from the fields of Customer Experience, Service Design, and product development
• You take responsibility for individual features or sub-projects
• You work closely with various specialist departments and stakeholders from Marketing, IT, Operation, or Legal and thus help shape the banking experience of tomorrow

What you bring with you

• You are close to completing your Master's degree in Psychology, Economics, Marketing, Business Development, Customer / User Experience, Service / Product Design, Innovation, Communication, or a comparable course of study, or you have already completed it, and it was no more than two years ago at the start of the program.
• Enthusiasm for customer-centric products and digital solutions as well as curiosity to get to know and apply new methods from the field of Customer Experience
• Initiative, a doer mentality, and the desire to put ideas into practice
• Analytical skill, conceptual ideas, and methodical interest in the customer-centric development of products and processes, as well as an independent way of working, will help you to realize exciting and customer-relevant projects with us
• Communicative strength helps you in the exchange with numerous internal stakeholders
• Very good German skills; other languages an advantage