Diagnose Engineer

Diagnose Engineer

Your tasks

• Support and maintenance of existing customer relationships in the technical environment
• Independent communication with customers via telephone, e-mail and digital tools
• Analysis, coordination and resolution of technical customer inquiries and malfunctions
• Processing of customer cases including creation and handling of invoicing
• Review and approval of technician reports as well as ensuring compliance with defined processes (e.g. iPDF, service protocols, etc.)
• Support of the technical hotline and execution of error analyses

Your profile

• Completed technical vocational training
• Very good knowledge of Heidenhain controls (TNC 530 / 620 / 640)
• Experience with Siemens controls
• Good knowledge of pneumatics and hydraulics
• Sound electrical knowledge as well as ability to read and interpret electrical schematics
• Fluent German
• Customer-oriented and solution-oriented way of working
• Strong communication skills and reliable way of working
• Enjoyment of technical challenges and complex error analyses
• Ability to work in a team as well as willingness to cooperate with different specialist departments

About us

UNITED MACHINING is one of the world's leading providers of complete solutions for manufacturers of precision parts and tools as well as mold making. Its portfolio includes machines for milling, EDM, laser texturing, laser micromachining and additive manufacturing.
UNITED MACHINING is one of the world's leading providers of complete solutions for manufacturers of precision components and tools as well as for mold making. The portfolio includes machines for milling, electrical discharge machining, laser texturing, laser micromachining and additive manufacturing. Furthermore, the business unit offers spindles, automation solutions, tools and digitized solutions, which are supported by unsurpassed customer service and support.

UNITED MACHINING includes the brands AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R.

UNITED MACHINING is headquartered in Biel, Switzerland, and currently employs over 3'000 employees at more than 50 locations worldwide.

Your contact person

Chiara Milan
Personnel Specialist
+41 79 101 51 75
chiara.milan@georgfischer.com

Work location

United Machining Sales Switzerland SA
Roger-Federer-Allee 7, 2504 Biel
2500
Biel
Switzerland