Specialist SOS First Level Italian (m/f/d)

Welcome to your future! Colleagues in 215 countries and territories. Together on the way to rethinking insurance every day - and shaping the future for everyone. Welcome to a strong community where you make a difference from the very beginning. Together we continue to develop! Specialist SOS First Level Italian (m/f/d) 136676 | 80 - 100% | Oerlikon, Zürich | Hybrid Does the thought of supporting people in emergency situations on the phone and using your language skills daily motivate you? Do you keep a cool head and maintain an overview even in hectic situations? In this role, you will strengthen the Direct, Digital & Customer Care business unit in the SOS First Level area at Zurich Schweiz and make an important contribution to our common success. As a specialist in the SOS First Level department, you are the first point of contact on the phone for our customers in an emergency situation: You receive calls from insured parties, partners, and internal departments in different languages, organize immediate measures, and coordinate support in various damage and emergency cases. In addition, you handle the corresponding correspondence and ensure efficient further processing of the cases. Does the thought of being there for our customers together with a passionate team when it really counts inspire you? Then you could be the right person for this exciting position. What awaits you * You receive calls from insured parties, partners, and internal departments in different languages and are their first point of contact in emergency situations. * You organize immediate measures and coordinate support in various damage and emergency cases. * You conduct telephone and written correspondence with insured parties and partners. * You process follow-up orders and ensure efficient further processing of cases. * You support the team with motor vehicle damage. What distinguishes you * Completed vocational training and/or professional experience in a comparable activity in customer service * High customer, service, and solution orientation as well as rapid comprehension * Flexibility in deployment planning (Monday - Friday: early, medium, and late shifts between 6:00-22:30) * Confident handling of MS Office * Very good German skills (Swiss German) and fluent Italian skills, supplemented by good English skills, (French is an advantage) Good to know Part-time or full-time: 80 - 100% Work location: [Oerlikon, Zürich](< >) Start of position: immediately or by arrangement Travel activity: None Hybrid working: up to 40% Everything regarding your application You can apply directly to us online in a first step - for this you only need your CV. Further information on the application process can be found [here](< >). We value an efficient and appreciative application process. The Talent Acquisition Team reviews your application personally, without the use of artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: meaningful feedback is based on personal exchange. We do not work with recruitment agencies for this position. Unsolicited applications will neither be considered nor remunerated. Do you have any questions? Eleni, Talent Acquisition Consultant, is happy to assist you at. j4id10429897jm j4it1041jm j4iy26jm