Account & Project Manager

Account & Project Manager (80 - 100%) Become part of our team in Luzern We take over IT for SMEs in German-speaking Switzerland – from the initial consultation to stable operation. This creates freedom so that our customers can concentrate on their core business. With our own datacenters in Luzern and as an Internet Service Provider, we guarantee continuous support from a single source. As an Account & Project Manager, you will actively help shape how our customers' IT evolves in the long term. These are your tasks: You take on strategic responsibility for selected customers in IT outsourcing You are the central contact person for strategic topics You conduct regular review and development meetings with our customers You lead customer projects and ensure a clean transition into stable operation You coordinate the cooperation between customers, project management, and internal specialist departments You identify expansion potential and up-/ cross-selling opportunities and actively develop our customers further You support the creation of offers and presentations for complex customer inquiries What you bring with you: Several years of experience in the IT service environment, ideally in IT outsourcing or managed services, is a must Good understanding of IT services, outsourcing models as well as contracts and SLAs Experience in customer care and leading customer projects Entrepreneurial thinking and a sense for customer needs Strong communication skills in German and English and a confident appearance when dealing with customers Structured way of working with pronounced organizational and coordination talent What awaits you at arcade: A central role in the care of our IT outsourcing customers with a lot of responsibility and creative freedom An innovative and growing IT company with exciting perspectives and projects A modern workplace in the Luzerner Neustadt, only 5 minutes walking distance from the main station 25 vacation days are our standard, up to 25 extra days can be purchased Flexible working hours, on your birthday, 14 paid holidays as well as good further training opportunities and much more Questions about the position? Dani Wechsler, Head of Sales & Marketing, will be happy to provide information about the open position at +41 41 417 31 51. We look forward to your complete application to Lussi, HR Professional. Applications from recruitment agencies will not be considered and will be deleted directly. You’ll never work alone! jidfd9e5e7jm jit0415jm jiy26jm