Customer Care Specialist - Augenoptiker

We are EssilorLuxottica, a worldwide leading company in the field of design, manufacturing and distribution of eyeglass lenses, eyeglass frames and sunglasses. The company combines the complementary expertise of two industry pioneers - one in advanced development of eyeglass technologies, the other in the manual production of iconic eyeglasses. With more than 180,000 committed employees in 150 countries, who promote our unique and renowned brands, our employees are creative, committed and highly valued for their unique perspectives and individuality. With our vision "See More be More" we enable people to optimize their quality of life through our innovative designs and technologies, our exceptional quality and our state-of-the-art processing methods. Every day, we contribute to improving the visual needs and vision of millions of people. To strengthen our Customer Care Center team at the Trimbach or Gland (Switzerland) location, we are looking for a: Customer Care Specialist - Augenoptiker (w/m/d) as soon as possible. Your tasks: Independent processing of all national dealer inquiries (phone and e-mail) as well as correspondence in German and Swiss German Ensuring excellent customer service in Customer Service Switzerland Professional support of our business customers by phone and maintaining customer relationships Active and targeted consulting of Luxottica dealers Supporting customer inquiries about innovative and technical product solutions and supporting with more complex questions Central point of contact for the field service for customer concerns Independent recording and processing of customer orders Data processing in the SAP merchandise management program Creating and editing service tickets to ensure smooth customer service in various systems Supporting day-to-day business through administrative tasks Your profile: Completed vocational training, preferably in the commercial sector or in optometry Initial professional experience in customer service, in the area of customer support or sales inside is an advantage, lateral entry possible Very good German and Swiss German language skills in word and writing are required, additional language skills are an advantage, especially Italian and English Knowledge of MS Office and ideally experience with SAP R/3 Service-oriented thinking and acting Enjoyment of active customer contact and very good communication skills Confident and professional demeanor Independent and solution-oriented way of working Enjoyment of independent activities Teamwork, commitment and motivation Your future at Essilor: Excellent working conditions in a dynamic and committed team Interesting and varied challenges Attractive remuneration With a variety of social benefits, we take responsibility for our employees (vacation, bonus, insurance, etc.) Decide now for a future with excellent prospects and continue to write the international success story of a world market leader with us. We look forward to receiving your complete application documents. jpida07665djm jit0625jm jiy26jm