Senior Specialist for Service Management and Workplace (76072)

Task We are looking for an experienced specialist in the field of Workplace & Service Management. Our client ensures the operation of one of the largest and most complex environments in the healthcare sector in Switzerland. The Workplace & Collaboration team is responsible for modern workplace services for several thousand employees and creates the foundation for a reliable and secure digital everyday working life. To strengthen our team, we are looking for an experienced personality who supports the operational business and simultaneously contributes their experience to continuously develop our Workplace Services and operational processes. The following tasks await: Support in Service Governance & policy management, provider and process management, SLA and KPI management, incident, request and escalation management as well as fundamental support, from the identification of improvement potential within the Workplace and Collaboration Service Requirements * Current residence in Switzerland, preferably in the Bern area * Several years of experience as a Service Manager in complex IT service organizations (Senior Level) * Sound knowledge in ITIL, Service Management and Provider Management * Experience in building service catalogs Experience in SLA and KPI management * Experience in the Workplace and Collaboration environment * Good communication and stakeholder management Project duration 3 months with option for extension Contact person Michael Schwab, , [ ](< >) j4id10405968a j4it0939a j4iy26a