Customer Service Advisor Commercial Vehicles & Passenger Cars (m/f/d)

Customer Service Advisor Commercial Vehicles & Passenger Cars (m/f/d) HESS - The Swiss pioneer in vehicle construction. Carrosserie Rothenburg is a branch of HESS AG, one of the leading Swiss vehicle manufacturers, and offers a varied working environment. In Rothenburg, our customers have access to a comprehensive range of repairs and services for vehicles of all kinds -- from buses and commercial vehicles to passenger cars and campers. Our assignments are as diverse as the vehicles themselves. To complement our team in Rothenburg (LU), we are looking for a motivated and qualified personality as a Customer Service Advisor Commercial Vehicles & Passenger Cars. Do you have industry experience in the repair of commercial vehicles and passenger cars and are you looking for a new challenge? As a Customer Service Advisor Commercial Vehicles & Passenger Cars, you will help to expand and further develop our services in the area of services. If you want to combine administrative tasks with technical know-how and take on a key role in a dynamic company, we look forward to your application! Tasks. Your tasks * Responsibility for the coordination and execution of repairs and maintenance work on commercial vehicles and passenger cars * Carrying out order entries, order processing and repair calculations * Scheduling for the repairs of customer vehicles (panel beating, painting & locksmithing) * Reception as well as delivery of customer vehicles * Ensuring a smooth process of customer service and an excellent customer experience * Supporting the operations manager in the management and organization of the operation * Maintenance of insurance, financing and garage partners (15 active partnerships) * Ensuring compliance with quality standards and guidelines * Assisting in the leadership, motivation and further development of employees Our requirements * Apprenticeship as Carrosseriespengler EFZ, Carrosserielackierer EFZ or Fahrzeugschlosser EFZ * Industry-specific further training is an advantage * Professional experience in customer service or in the field of vehicle repairs * Experience in creating calculations with SilverDat is an advantage * Organizational talent with high problem-solving competence * High degree of customer orientation and excellent communication skills * Resilience and flexibility for a dynamic working environment * Team spirit and the ability to work effectively with various departments * Independence and efficient way of working We offer you * Responsible, varied and challenging activity in a growing company * Opportunity to help shape and further develop our services in the area of passenger car repairs * Leadership responsibility as a deputy for the operations manager * Flexible working hours * Performance-related employment conditions * Opportunity for further training and development in the HESS Group (1100 employees) If you feel addressed, send us your complete application documents including a cover letter via link (Apply now). Your QUESTIONS about this position will be answered by Pirmin Kappeler (Head of Carrosserie Rothenburg) [Apply now](< >) Carrosserie HESS AG | Bielstrasse 7 | 4512 Bellach [ ](< >) | j4id10463211jm j4it1044jm j4iy26jm