Teamleader IT Service Desk (m/f)

The LANDERT Group is a privately held group of companies characterized by innovation, first-class quality, and genuine entrepreneurship. Therefore, we like to look at things from a different perspective, never settle for the first available solution, act flexibly, and always possess the drive of a pioneer.

The headquarters of the LANDERT Group is located in Bülach near Zürich, Switzerland. Founded in 1924, the group of companies employs over 1000 employees and is divided into the two divisions SERVAX (customized electric motors) and TORMAX (door and gate systems).

The LANDERT Group AG is looking for a dynamic and customer-oriented personality as

Teamleader IT Service Desk (m/f)

Your tasks

• Responsible for a smoothly functioning IT Service Desk (1st Level) incl. IT support for the group companies in Switzerland, Czech Republic, Netherlands, and Finland.
• Application Manager of the IT Service Desk application based on Matrix42 and thus responsible for its further development
• Process Manager of the processes Service Request, Incident, Problem Management
• IT-side responsibility for the Joiner/Mover/Leaver process
• Personnel and technical leadership of the central IT Service Desk and support team
• Project management during the IT Service Desk integration of further group companies from other countries
• Processing and resolving fault reports, change requests, and customer inquiries
• Classification, processing, and documentation of tickets or forwarding to the 2nd Level Support
• Coordination of HW procurement and inventory

Your qualifications

• Completed training as a dipl. Wirtschaftsinformatiker (in HF)
• Professional experience as a person responsible for an IT Service Desk, IT Helpdesk, or IT Call Center
• Previous, long-term professional experience as an employee in an IT Service Desk and/or IT Support environment
• In-depth knowledge of the processes Service Request, Incident, Problem, and Change Management (ITIL-V3 certification)
• Good knowledge of Microsoft-based client/server environments
• Good knowledge of Office products
• Knowledge of typical industrial applications is an advantage
• Proactive personality with high customer and service orientation
• Team player with a high sense of responsibility and quality
• Independent, structured, and exact way of working
• Overview and calm even in hectic situations
• Very good German and English skills in speaking and writing, other languages desirable

Our offer

• A demanding and versatile activity in a dynamic industrial environment with a lot of development potential
• Modern employment conditions and social benefits
• Good public transport connections to Zürich, Winterthur, and Schaffhausen
• Free parking and own employee restaurant

We look forward to your complete online application documents.

Applications from recruitment agencies will not be considered.

j4id10412318a j4it0939a j4iy26a