ICT Hotline Employee: 100% [Ref:2465]

ICT Hotline Employee (m/f) 100% [Ref:2465] Freestar-Informatik AG has been successfully operating on the market since 1998. Through steady growth and expansion of its core competencies, Freestar-Informatik AG offers its customers a diverse IT service and consulting portfolio. For our customers, we are constantly looking for IT specialists and executives. We place the highest value on ensuring that applicants, customers, and jobs fit together optimally. To support our renowned customers, we are looking for an engaged, reliable, and communicative person as ICT Hotline Employee (m/f) 100% [Ref:2465] Your tasks Receiving and processing fault reports in 1st and 2nd level support - by phone, email, or ticketing system Correct recording and categorization of requests, as well as correct assignment to further support units in the ticketing system Maintenance of the knowledge base and active participation in the continuous improvement process Ensuring that users can work again quickly Your profile Completed commercial apprenticeship or ICT vocational training Experience in IT support/Customer Support or high service orientation and enjoyment of direct contact with users Very good German language skills (at least C1) and at least B2 level in another language (Austrian and/or Italian) Technical understanding, willingness to learn, and independence Clear expression, high reliability, and impeccable reputation Your opportunity Working in a leading company with modern equipped workplaces and the latest technologies Possibility of hybrid work - flexible combination of home office and on-site work Varied projects with innovative character and room for own ideas Targeted promotion of professional and personal development A respectful, appreciative environment with a motivated team, where commitment really counts Details of this position Start of employment immediately or by agreement Place of work Bern area Temporary unlimited employment Full-time 100% jpid209d1b6jm jit0728jm jiy26jm