Head of Customer Support 80% - 100%

Head of Customer Support 80% - 100% The Notterkran Group is active in Switzerland and Germany with highly specialized assembly centers as well as its own development and design departments for crane and hook device solutions. Notterkran AG is the market leader in the field of crane and hook device superstructures and the largest vehicle manufacturer in Switzerland. We are, that we as a family business with more than 200 employees were able to celebrate our 60th anniversary in 2023 as an innovative and recognized provider on the market. 80% - 100% Oberentfelden (AG) Permanent position For our customer service in Oberentfelden, we are looking for an engaged leadership personality with a strong leadership character as Head of Customer Support 80% - 100% (All are welcome) Tasks Leadership, coaching and further development of the team to ensure high-quality processing of all customer inquiries Responsibility for escalation and complaint management as well as competent support with technical questions Coordination of repair and service orders with a focus on efficiency, quality and punctuality Active optimization of support and service processes for the sustainable increase of customer satisfaction Collaboration on cross-departmental projects for the further development and professionalization of customer service Requirements Technical basic training as well as commercial and leadership-related further training Several years of experience in customer service / after-sales and proven leadership experience Very good German skills as well as good English skills, French is an advantage Proficient use of Microsoft Office (Word, Excel, PowerPoint, Outlook) Leadership competence, organizational talent and pronounced customer orientation Resilient, assertive, independent and structured We offer Attractive working and employment conditions (5 weeks vacation, free parking, company events, fair expense regulations) A family business with short decision-making paths Independent and responsible activity as well as creative design scope An innovative environment with cheerful, motivated and long-standing employees Further training opportunities Interested? Ready for fresh wind in your career? Then send your complete application with photo to , Personnel Manager. We are excited to get to know you and perhaps welcome you to our team soon. Applications received by post will be scanned by us and not returned. HR Business Partner Linkedin Instagram Facebook Apply now jpidb857c21jm jit0834jm jiy26jm