Debt Collection Manager

FER CIAM "" The human at the center of social benefits The FER CIA Debt Collection Manager FER CIAM "" The human at the center of social benefits The FER CIAM is the Geneva agency of the largest interprofessional AVS fund in Switzerland, FER Genève, created by FER Genève and fully integrated into its ecosystem of services to member companies. With nearly 47,500 affiliates "" including companies and the self-employed "", it is one of the essential players in social protection in French-speaking Switzerland. On a daily basis, its teams manage the collection of 2.425 billion in AVS and unemployment insurance contributions, as well as the payment of more than 876 million francs in AVS, AI, and loss of earnings benefits. In parallel, they ensure the administration of family allowances and the application of collective labor agreements. A demanding technical scope, serving thousands of companies and their insured persons "", where each file has a direct impact on the professional and social lives of the persons concerned. Debt Collection Manager Job description Your mission Within FER CIAM, you will ensure the complete management of debt collection for AVS funds and associated institutions, from the monitoring of unpaid amounts to forced collection and bankruptcy procedures, in compliance notably with the Federal Act on Debt Collection and Bankruptcy (LP). Your main responsibilities Debt management and debtor relations (CIAM/CIEPP) Ensure the monitoring of overdue debts and implement appropriate reminder actions Implement and monitor payment plans Generate and process payment lists Prepare account statements Analyze individual situations and propose adapted, pragmatic, and equitable solutions. Management of debt collection procedures (LP) - CIAM/CIEPP Initiate debt collection procedures in accordance with the Federal Act on Debt Collection and Bankruptcy (LP) Manage the entire cycle of filing debt collection requests Ensure rigorous and proactive monitoring with the debt collection offices Handle objections and coordinate necessary release proceedings Prepare and monitor applications for release Ensure monitoring of summons to appear and obtaining release judgments Process and monitor seizure reports Manage seizure procedures resulting in certificates of unpaid debts as well as the resulting certificates of unpaid debts Initiate and monitor requests for sale Carry out claims for costs related to collection procedures Ensure the processing of incoming flows via dedicated channels. Reporting, continuous improvement and support Produce reliable reports and contribute to the analysis of collection performance Actively participate in the continuous improvement of processes, working methods and tools Participate in the testing of business applications Identify, document and report anomalies to the relevant teams. Profile sought Your profile Commercial training (CFC as a commercial employee or equivalent) A certificate of intercantonal aptitude for forced execution, module debt collection/bankruptcy, would be an asset Proven experience in debt collection, accounting and management of LP procedures Experience in an AVS fund or a public institution is an advantage Comfort with numbers and financial analysis, IT tools and Excel Excellent command of French; knowledge of German and//or English is an asset. Your skills Excellent organizational, analytical and priority management skills Sense of service, interpersonal skills and ability to manage delicate situations with diplomacy Solution-oriented and continuous improvement mindset. We offer you A varied activity at the heart of the social insurance system A collaborative and stimulating work environment High value-added missions serving the insured Possibilities for professional development and advancement. Do you wish to use your skills and your sense of service for the benefit of our affiliates? We look forward to receiving your application. jpid88ed5abjm jpit0730jm jpiy26jm