Service Desk Technician 100%

Ref 2579886 | Date: 18 Sept 2026

Academic Work Switzerland

Join our client, a key player in IT in the canton of Vaud, and invest yourself 100% in a mission that will lead to the long term if you prove yourself!

Service Desk Technician 100%
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About the role

Our client, a key player in digital transformation in the health sector, is looking for a Level 1 Service Desk Technician to strengthen its team. This is a 100% mission starting ASAP. If you prove yourself and you like the adventure, there is an opportunity for permanent internalization after 6 months of the mission.

As a Service Desk Technician, you will be the single point of entry for IT support for a demanding hospital environment. On a daily basis, you will have a role that involves the daily management of incidents and user support requests, software installation, and active contribution to the proper functioning of hospital IT infrastructures.

You will join a young, caring, and available team ready to train you in the best possible way to ensure very rapid skill development.

Tasks
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• Provide level 1 support via telephone, email, and remote access to resolve hardware and software incidents
• Record, qualify, and rigorously follow up on tickets in the internal tool
• Escalate complex incidents to specialized level 2 teams when necessary
• Manage user accounts and access rights via Active Directory and deploy software via SCCM
• Collaborate on the writing of procedures and feed the internal knowledge base

We are looking for

• CFC in computer science, CFC in IT operator, or a title deemed equivalent
• A first internship or experience in support is necessary
• Excellent mastery of Windows, Microsoft 365, and Active Directory environments.
• Networking notions (TCP/IP, VPN) and knowledge of SCCM are required.
• Perfect mastery of French, both spoken and written (excellent writing ability for tickets and procedures) and basic notions of technical English

To succeed in this function, your personal skills are as follows:

• Supportive
• Organized
• Responsible
• Intellectually curious
• Respectful

Our recruitment process
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This recruitment process is managed by Academic Work and our client wishes that all questions concerning the position be addressed to Academic Work.

Our selection process is continuous and the advertisement may be closed before the end of the recruitment process if we have moved to the next phase. The process includes tests which are tools used to find the right talent for the right position, to promote equality, diversity, and a fair process.

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