Spa Front Office Assistant Manager - 100%

Your workplace The Dolder Grand offers the right setting for people with a sense of enjoyment, exclusivity, and relaxation: 175 luxurious rooms and suites, exquisite gastronomy, a spa on 4’000 square meters, as well as spacious event and seminar facilities. The original «Curhaus» from 1899 presents itself as a new luxury-class city resort. The elevated location between the pulsating city and invigorating nature enables a magnificent view of the city of Zürich, the lake, and the Alps. The Dolder Grand is a member of The Leading Hotels of the World and Swiss Deluxe Hotels. In addition, The Dolder Grand has a certified management system according to ISO 9001:2015 as well as an environmental management system, which is certified according to the EarthCheck company standards. Re-experiencing proven luxury – that is the credo of the award-winning Dolder Spa, which offers a unique range of services on 4’000 square meters. European and Japanese influences transport guests into an inspiring world. Based on the Dolder Grand Life Balance and developed according to a concept by American spa expert Sylvia Sepielli, there is a spacious swimming pool with a view of nature, a Ladies’ and Gentlemen’s Spa, workout, movement, and mind-body studios, 18 treatment rooms with a large selection of treatments, as well as two spa suites for pure relaxation. Your profile • Hospitality or commercial basic training, graduation from a hotel management school an advantage, as well as initial leadership experience • Passionate host • Strong organizational skills, independent, customer- and service-oriented, and you enjoy daily contact with our international guests • Empathy and an excellent understanding of diverse cultures • Proficient use of the MS-Office suite • Very good German and English skills Your tasks • Warm reception of guests, personal advice on the applications offered, and ensuring the highest service quality. • Smooth acceptance and processing of spa reservations as well as the coordination of therapist assignments • Support the Spa Front Office Manager in the operational and administrative leadership of the team • Processing of guest feedback in cooperation with the Spa Head Team • Assistance in the optimization and further development of booking processes and systems We offer • A dynamic and young team that does not forget the fun at work • A lively environment in leading Swiss luxury hospitality • Internal training • Special prices for overnight stays in the houses of the Swiss Deluxe Hotels • Solid internal benefits for our employees • Team events