Outlet Manager - CDI 100% possibility of accommodation during the trial period

• 02 October 2026
• 100%
• Indefinite duration
• Esplanade Léopold-Robert 2, 2000 Neuchâtel

Located on the 7th floor of l-Hôtel Beaulac, a 4-star superior establishment, WAVES is our iconic rooftop, offering a spectacular view of Lake Neuchâtel, the Alps, and the city. Recognized among the most beautiful rooftops in Switzerland and Europe, WAVES is much more than a restaurant and a bar: it is a true destination, where gastronomy, cocktails, music, atmosphere, and hospitality meet.

We are looking for an Outlet Manager today who is passionate about hospitality, deeply field-oriented, and ready to take a key role in the development of WAVES.

Your mission:

As Outlet Manager, you are the conductor of the WAVES experience.

Present on the ground, you guarantee the quality of service, the fluidity of operations, and the satisfaction of our customers. You supervise a team composed notably of floor and bar staff, and develop their skills through close management, based on exemplary behavior, trust, and empowerment.

You are also a true ambassador for our customers. You get to know our regulars, identify their preferences, and create a personalized relationship in order to transform every visit into a memorable experience.

Finally, you actively contribute to the commercial performance and the development of WAVES, by working on upselling, loyalty, and the evolution of the offering.

Outlet Manager - CDI 100%

possibility of accommodation during the trial period

Management & operations

• Supervise, train, motivate, and develop the floor and bar team
• Participate in recruitment, integration, training, and evaluation of employees
• Organize schedules and adapt resources to activity forecasts
• Guarantee the fluidity of service, notably during periods of high attendance
• Develop a culture of performance, responsibility, and operational excellence
• Participate in the implementation and continuous improvement of the establishment's F&B operational standards
• Be able to ensure managerial and operational continuity according to the needs of the activity

Customer experience & quality

• Be constantly present on the ground and maintain a global vision of the floor, the bar, and the customer experience
• Anticipate customer needs and ensure that the team is attentive to consumption signals, empty glasses, waiting times, and unexpressed requests
• Train and coach teams so that they develop active observation and a true culture of anticipation
• Ensure that each customer is taken care of at the right time, without having to systematically solicit the staff
• Guarantee a fluid, attentive, and personalized service, particularly during periods of high activity
• Develop a privileged relationship with regular customers and know their habits and preferences
• Master and transmit to the team the entirety of the WAVES offering: dishes, products, drinks, and cocktails
• Supervise the setup, atmosphere, and cleanliness of the outlet in order to constantly guarantee the standards of l-Hôtel Beaulac
• Contribute to the harmonization of the customer experience and service standards across all the hotel's F&B activities

Performance and development

• Develop turnover through upselling, loyalty, and the optimization of the offering
• Monitor financial performance, personnel costs, and the main indicators of the outlet
• Participate in monitoring the main KPIs related to F&B activity and identify potential improvements
• Contribute to the preparation of activity forecasts, budgets, and action plans in connection with the establishment's objectives
• Optimize stocks, orders, and inventories
• Analyze the need for additional personnel based on activity and turnover forecasts
• Be a source of proposals to evolve menus, cocktails, animations, atmosphere, and customer experience

Collaboration & compliance

• Work in close collaboration with the Kitchen, Events, Marketing, and F&B Management
• Ensure fluid coordination with the different departments to guarantee the consistency of the F&B experience
• Contribute to the implementation of F&B procedures, standards, and best practices within the establishment
• Guarantee compliance with hygiene and safety standards, notably HACCP
• Ensure compliance with internal procedures and standards

Your profile:

Above all, we are looking for a personality who will know how to carry the identity and energy of WAVES.

• Confirmed experience in high-end catering or hospitality, with management experience
• Excellent presentation, natural charisma, and a true sense of hospitality
• Positive leadership and the ability to unite, motivate, and progress a team
• Strong customer orientation and a pronounced taste for the field
• Developed commercial sense and understanding of profitability issues
• Good understanding of the different trades and challenges of an F&B department
• Excellent organization, capacity for anticipation, and resistance to stress
• Ability to analyze performance and transform data into concrete actions
• Mastery of management and point of sale tools; knowledge of MICROS, Lightspeed, or Mirus is desired
• Fluent French and English, both spoken and written; German is an asset

What we offer you

• A real opportunity for internal evolution within l-Hôtel Beaulac
• The responsibility of an iconic and recognized rooftop
• An exceptional working environment with an unobstructed view of Lake Neuchâtel and the Alps
• A role with high autonomy, with a direct impact on the customer experience and the performance of WAVES
• The possi