Customer Zone Advisor (a)

What awaits you ###

• You represent AKB in the initial contact and receive our customers at the Welcome Desk.
• You enjoy advising new customers as well as the existing customer base in basic services and clarifying further needs.
• You maintain customer contact also at the Learning Desk, where you present our diverse digital channels and support our customers in their application.
• You are responsible for processing customer service at the Cash Desk (deposits/withdrawals, change) combined with the management of the cash balance and the ATM.
• You succeed in recognizing the potential of customers and referring them to the appropriate departments.

What you bring with you ###

• This function is suitable for apprentices or BEM internship graduates
• You are interested in people and their stories and can inspire them about yourself and AKB.
• You have preferably taken the first step in your professional career with a completed basic banking education.
• You want to further deepen your existing knowledge of products and services in the basic service segment.
• A successful day means to you when you can maintain an active personal exchange with our customers on site in Wohlen.
• Cooperation in the team with Claudia and Jasmin is just as important to you as an independent way of working.

What we offer ###

Total compensation and fringe benefits ####

• Competitive total compensation
• Further education contributions
• Discounts on banking transactions and Reka money
• Free SBB Half-Fare travelcard

Working models ####

• Annual working time with an average working time of 42 hours per week
• Part-time possibilities
• Job sharing
• Lattice career
• Work Smart / Home office up to max. 60% of the workload, according to compatibility
• Flexible design of retirement

Work and family ####

• CHF 3-000 family allowance per year
• 4 to 6 months maternity leave
• 15 days paternity leave

Holiday regulations ####

• 25 to 30 holiday days, depending on age and function level
• Possibility to purchase holidays up to max. 10 additional holiday days
• Unpaid leave of up to 3 months possible
• Sabbatical, depending on years of service, rank and age

Occupational pension and insurance ####

• Supplementary insurance for hospital stays as a private patient or private patient worldwide without limitation of amount and time
• Up to 2 years of net salary continuation in the event of salary loss due to illness, pregnancy and childbirth
• Occupational pension in the defined contribution scheme at the Aargauische Pensionskasse (APK)