1st Level Support Agent 80-100 %

Ref 2581548 | Date: 28 Sept 2026

bexio ag

Help us make Swiss small businesses even more efficient! Does that sound like a big vision? That is exactly what drives us every day.

At bexio, we firmly believe that top-notch, efficient, and intelligent software solutions should be accessible and affordable for every SME. Thanks to this mission, we are today the leading provider of cloud-based management software in Switzerland.

Our growth is booming: more than 100,000 satisfied customers, more than 7,000 fiduciary partners, and a solid team of more than 150 motivated employees speak for themselves. To continue writing this success story, we are looking for active support. And that is exactly where you come in!

1st Level Support Agent (m/f/d) 80-100 %

What you make happen here

• You assist our customers with enthusiasm, by telephone and by e-mail, for all their questions and requests.
• Finding solutions autonomously constitutes the core of your daily work.
• You quickly identify complex problems and escalate them directly to our 2nd level support team.
• Collecting customer needs and transmitting valuable information to product management is a key element of your role.
• You regularly participate in meetings, training, and coaching sessions in order to continuously develop professionally.
• Actively contributing to the optimization of internal processes enriches your daily life.
• You support the team with dedication in various exciting special projects.

Your background for this position

• A successfully completed professional training (e.g., retail, commercial employee/CFC, contact center) constitutes your solid foundation.
• Several years of experience (2 to 3 years) in customer service or support characterizes your professional career.
• You master French (native language) and you communicate fluently and easily in English.
• Proven expertise in assistance by e-mail and by telephone, as well as in escalation management, is part of your strengths.
• You stand out through a strong customer orientation, empathy, and excellent communication skills.
• Proficiency in modern software tools such as bexio and Salesforce is considered a major asset.
• You keep a cool head in intense situations and show great enthusiasm for technological innovations (e.g., AI).

jpid875a450jm jpit0940jm jpiy26jm