Technical Specialist Remote Diagnosis & Technical Support (m/f/d) 100%

Technical Specialist Remote Diagnosis & Technical Support (m/f/d) 100%

As the Swiss market leader for auto spare parts, we are actively shaping the future of mobility. We are the engine of the industry. We move you forward.

Technical Specialist Remote Diagnosis & Technical Support (m/f/d) 100%

What we offer:

• A proven, collegial and value-oriented employee environment with flat hierarchies
• Responsible, interesting and independent work with a lot of

personal responsibility and freedom

• An exciting and varied activity and the opportunity to develop further
• Attractive employment conditions
• Promotion of internal and external further training
• As a market leader, we offer ambitious people attractive career opportunities and entrepreneurial scope for action.
• Discounts and rebates in the automotive industry
• Many discounts and offers from top brand providers for online shopping,

events, activities, travel and much more

• Discounts on various hospital and supplementary insurances
• Attractive remuneration incl. 13th month's salary
• Flexible BVG planning with selectable savings plans and an increased employer share
• No night work and no weekend work
• Min. five weeks holiday
• Possibility to purchase additional holiday days

What you bring with you:

• Completed training as an automobile diagnostician, automobile mechatronics technician

or comparable technical training

• German at native speaker level, English, French or Italian skills are an advantage.
• Very good IT user knowledge, especially in Microsoft Office; additional IT knowledge is an advantage
• High customer and service orientation as well as strong communication skills
• Technical understanding and interest in modern diagnosis and IT systems in the automotive environment
• Experience with garage software (DMS) is an advantage
• Independent, structured and solution-oriented way of working

Your job:

• Telephone technical support for our customers regarding all technical questions with a focus on diagnostic support
• Ensuring competent technical support for our customers with a focus on diagnostic devices, remote solutions and technical databases
• Care and support of garage software solutions as well as support for concerns regarding DMS interfaces
• Maintenance and further development of the technical knowledge database, including documentations, known error patterns and technical documents
• Collaboration at internal and external events, trade fairs and events such as SAS, branch events or specialist events
• Close cooperation with internal specialist departments to ensure high service and support quality

Have we aroused your interest?

Then we look forward to your application!
Further information

• The recruitment process usually consists of two interview rounds on site
• For administrative and data protection reasons, only application dossiers that are uploaded via the online application link will be considered.
• For this position, no applications from recruitment agencies will be considered.

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