Service Key Account Manager (a) 80%-100%

Do you love nurturing international customer relationships, thinking strategically, and creating real added value with tailored solutions? Then this position is exactly right for you. As a Service Key Account Manager, you will take on a key role at the interface between customer proximity and technical know-how – in an environment that supports and challenges you.

Company Info
Our client is an established, internationally oriented industrial company in mechanical and plant engineering based in the Thun/Berner Oberland area. The company stands for high-quality technical solutions and a pronounced service culture towards its worldwide customers.

What the company offers

• Flexible working hours within the framework of a 40-hour week as well as the possibility of remote work and workation
• Individual support and versatile training and further education offers
• Profit sharing and attractive options within the framework of the pension fund
• Modern infrastructure with a fitness studio, relaxation rooms and its own food lounge
• Internal Care & Case Management as well as a generous expense regulation
• Flexible part-time models and the possibility of unpaid leave

What awaits you

• Personal and sustainable support of international key accounts in the area of after-sales and customer service
• Responsibility for all associated activities and their professional implementation in close cooperation with internal interfaces
• Development and sale of holistic service solutions, retrofits as well as maintenance contracts
• Monitoring and analysis of financial key figures of your key accounts as well as recognition of relevant trends
• Development and implementation of action plans for the strategic further development of customer relationships
• Support of product management in the development of new, demand-oriented services in customer service

Our client requests

• Several years of experience in key account management, especially in the after-sales area
• Strong customer orientation and sales competence as well as confident relationship management at all hierarchical levels
• Team player mentality with strong communication skills
• Experience in mechanical or plant engineering with an international orientation is an advantage
• Completed technical training at FH or university level or a business administration training with a specialization in sales
• Business fluent German skills as well as English at C1 level, other languages are an advantage
• Willingness to travel in an extent of around 30 %