Debt Collection Manager

• 06 August 2026 • 100% • Indefinite duration • 98, Rue de St. Jean, 1211 Genève, 1204 Genève • Log in to see the salary estimate from jobup.ch FER CIAM - Putting people at the center of social benefits FER CIAM is the Geneva agency of the largest interprofessional AVS fund in Switzerland, FER Genève, created by FER Genève and fully integrated into its ecosystem of services for member companies. With nearly 47,500 members - including companies and the self-employed - it is one of the essential players in social protection in French-speaking Switzerland. On a daily basis, its teams manage the collection of 2.425 billion in AVS and unemployment insurance contributions, as well as the payment of more than 876 million francs in AVS, AI, and loss of earnings benefits. In parallel, they ensure the administration of family allowances and the application of collective labor agreements. A demanding technical scope, serving thousands of companies and their insured persons - where every file has a direct impact on the professional and social lives of the people concerned. Job Description ### Your mission Within FER CIAM, you will ensure the complete management of debt collection for AVS funds and associated institutions, from the monitoring of unpaid debts to forced collection and bankruptcy procedures, in compliance particularly with the Federal Act on Debt Collection and Bankruptcy (LP). Your main responsibilities Management of receivables and debtor relations (CIAM/CIEPP) • Ensure the monitoring of overdue receivables and implement appropriate follow-up actions • Implement and monitor payment plans • Generate and process payment lists • Prepare account statements • Analyze individual situations and propose adapted, pragmatic, and equitable solutions. Management of debt collection procedures (LP) - CIAM/CIEPP • Initiate debt collection procedures in accordance with the Federal Act on Debt Collection and Bankruptcy (LP) • Manage the entire cycle of filing debt collection requests • Ensure rigorous and proactive follow-up with the debt collection offices • Process oppositions and coordinate the necessary steps for lifting oppositions • Prepare and monitor requests for lifting oppositions • Ensure the follow-up of summonses to appear and the obtaining of lifting judgments • Process and follow up on seizure reports • Manage seizure procedures resulting in certificates of unpaid debts as well as the resulting certificates of unpaid debts • Initiate and follow up on requests for sale • Carry out claims for costs related to collection procedures • Ensure the processing of incoming flows via dedicated channels. Reporting, continuous improvement, and support • Produce reliable reports and contribute to the analysis of collection performance • Actively participate in the continuous improvement of processes, working methods, and tools • Participate in testing business applications • Identify, document, and report anomalies to the relevant teams. Profile sought ### Your profile • Commercial training (CFC commercial employee or equivalent) • An intercantonal certificate of competence for forced execution, debt collection/bankruptcy module, would be an asset • Proven experience in debt collection, accounting, and management of LP procedures • Experience in an AVS fund or a public institution is an advantage • Comfort with numbers and financial analysis, IT tools, and Excel • Excellent command of French; knowledge of German and/or English is an asset. Your skills • Excellent organizational, analytical, and priority management skills • Sense of service, interpersonal skills, and the ability to handle delicate situations with diplomacy • Solution-oriented and continuous improvement mindset. We offer you • Varied activities at the heart of the social insurance system • A collaborative and stimulating working environment • High value-added missions serving the insured • Possibilities for professional development and perfection. Do you wish to put your skills and your sense of service to the benefit of our members? We look forward to receiving your application.