Specialist Warranty and Complaint Management (m/f/d)

Specialist Warranty and Complaint Management (m/f/d) Reference number 81154 About us We are a leading Swiss manufacturer of municipal vehicles based in Niederweningen (ZH) and part of the globally active Bucher Industries. With innovative and increasingly electrified solutions, we set international standards and continuously develop our products -- always with the aim of offering our customers worldwide real added value. What distinguishes us: committed employees, short decision-making paths and an open, practical corporate culture. Your tasks * Processing and coordination of warranty and supplier claims * Enforcement of supplier recourse and interface to Purchasing and Quality * Analysis of quality and cost deviations as well as derivation of improvement measures * Creation of reportings and identification of recurring errors, serial errors as well as cost drivers * Administration and registration of new machines including ERP data maintenance What you bring with you * Technical basic training (car/ agricultural machinery / construction machinery mechanic) with commercial or technical further training and corresponding professional experience * Experience in warranty, complaint or customer service * Very good IT user skills (MS Office, SAP/Dynamics an advantage) * Confident German and very good English skills * Strong communication personality with tact and assertiveness as well as a reliable, structured and precise way of working Why us? * Exciting international environment with direct influence on our global supply chains * Stable, successful industrial company with a long-term perspective * Modern employment conditions (40h week, attractive social benefits) * Further development through targeted support and training * Hands-on culture: Your ideas count and are implemented * Collegial team that supports each other and masters challenges constructively Have we appealed to you? Then apply [HERE](< >) j4id10416754a j4it0940a j4iy26a