Operations Assistant Wiedehopf (m/w/d) 100%

We are Liselotte Gastro GmbH – and we make gastro that's fun. Our team rocks the event venue Wiedehopf with unforgettable parties on the rooftop in Winterthur, travels through Switzerland with Frau Hund and her wild hot dog creations, and brings fresh wind to Lido Letzi in Zurich in the summer. Whether elegant events, street food vibes, or chill summer days by the pool – we can do it all and are looking for people who are just as excited about this variety as we are. Can you keep an overview even when the phone rings, three emails come in, and a viewing is pending at the same time? Do you love it when everything runs smoothly in the background – but also like to lend a hand in service when the place is buzzing? Then you're our new good soul at Wiedehopf: the organizational heart in the office and right in the middle of things when it counts. Important: This position is not a pure office job. Around 40–50% of your time, you will be operationally active in the business – in service, at events, and everywhere where help is needed. This is a must for us and is a fixed part of the role. Since we also celebrate in the evenings and on weekends, weekend shifts are a fixed part of it – flexibility in deployment times is therefore a must. Tasks Operations & Operations (approx. 40–50%) -You work actively in service and at events – from preparation to the last guest -You lend a hand where the team needs you -You ensure that everything runs smoothly on site Guests & Events -You plan events from A to Z and create the corresponding factsheets -You conduct customer conversations and viewings on site -You create offers and take care of invoicing Communication & Administration -You manage our central mail inbox (event and general inquiries) as well as the phone -You manage reservations and keep the calendar under control -You process vouchers and maintain our ingredient and allergy information -You receive and check deliveries -You ensure happy guests – including reviews and complaints (Guest Relations) Marketing & Online -You keep our website up to date and manage our Google profile -You post fresh posts on social media and LinkedIn -You send out our newsletter via Mailchimp -You take on various smaller graphic tasks Qualification -Completed commercial or gastronomic training (EFZ) – or comparable experience -Clear willingness to work operationally – service and helping out on site are a matter of course for you -High flexibility in deployment times – including evening and weekend shifts -Organizational talent, a structured way of working, and an eye for detail -Joy in contacting guests and a sense of good communication -Affinity for digital tools (social media, website, Mailchimp & Co.) -Resilience and good mood in the hectic gastro everyday life -Very good German language skills in word and writing, English is an advantage Benefits -A creative environment with plenty of room for your own ideas -Three lively brands that love heart, humor & good stories -A motivated, uncomplicated team -Pure variety – sometimes office, sometimes service, no day like the other -50% discount on F&B in all our restaurants