Exchange Engineer 80-100 %

Tasks As reinforcement for our agile, self-organized product team End User Computing, we are looking for you as an Exchange Engineer. In your daily routine, you combine operations, further development, and consulting regarding our messaging and collaboration platforms. In doing so, you take on responsibility and actively help shape digital collaboration at the ZHAW. Your area of tasks and responsibility mainly includes: • Ensuring 2nd-level support as well as the stable operation of Microsoft Exchange (On-Prem & Online) • Operation, administration, and support of Microsoft 365 with a focus on Exchange, Active Directory (on-prem and Entra ID), Teams, Outlook, and SharePoint Online • Advising internal stakeholders and supporting requirement clarification • Conception and evaluation of solution scenarios as well as making architectural decisions • Collaboration and technical responsibility in agile projects • Collaboration with M365 Defender on security issues and impact analyses • Operation and further development of SMTP relay connectors including message tracking and root cause analysis in the mail flow • Automation and maintenance of scripts (PowerShell), interfaces, and operating processes, as well as the use of tools such as TOPdesk, Jira, and Confluence Profile For this exciting and responsible function, you need: • Completed training in computer science (EFZ) with a university of applied sciences degree or equivalent qualification (e.g., university, ETH) • Several years of professional experience with Microsoft Exchange and Microsoft 365 • Proficient knowledge of central M365 services such as Exchange, local Active Directory, Azure Active Directory / Entra ID, Microsoft Teams / Microsoft Outlook, SharePoint Online • Experience in technical customer consulting as well as in solution design for mapping business requirements • Understanding of business processes and the ability to translate these into technical solutions • Experience with ticketing and collaboration systems (such as TOPdesk, Jira, and Confluence) is an advantage • Communicative flair and strong customer orientation as well as enjoyment of cross-departmental cooperation • Team player with an independent and solution-oriented way of working • Ability to assess technical and architectural issues and classify them strategically • Interest in continuous further education as well as an active contribution to the knowledge culture in the team • Very good German skills in speaking and writing • Experience in a higher education environment or in complex IT organizations is an advantage With us, a professional, helpful, and self-organized team with clear roles, plenty of creative freedom, and committed cooperation awaits you. We actively promote our professional development through knowledge transfer and are in close exchange with experts from research and teaching. If you like to take on responsibility, contribute as a team player, and value open, partnership-based cooperation, you are in the right place with us. Do you feel comfortable in a dynamic and complex environment and enjoy new technologies? Then this function will inspire you. We look forward to your application and to getting to know you. What we stand for With over 14-000 students and over 11-000 continuing education participants, as well as around 3-700 employees, the ZHAW Zürcher Hochschule für Angewandte Wissenschaften is one of the largest multi-disciplinary universities of applied sciences in Switzerland. The Information & Communication Technology (ICT) department plays a central role in the digitalization and digital transformation of the ZHAW with around 100 employees. To be more innovative and closer to the customer, ICT has switched to an agile organization. We are oriented towards "SAFe"; respect, transparency, and self-organization are decisive values for us. The ZHAW is committed to gender-mixed and diverse teams to promote equality, diversity, and innovation. What we offer We offer university-appropriate working and employment conditions and actively promote the personnel development of our employees and managers. A detailed description of the benefits can be found on the website "Arbeiten an der ZHAW".