Breakfast and Banquets Supervisor Catering-CDI - (M/F/X)

Reporting to the La Palmeraie Manager/ Banquets Maître d’Hôtel, the essential responsibilities and functions of the position include, but are not limited to: Constantly offer professional, pleasant, and engaging service Replace the Maître d’hôtel or the Manager during their absence Supervise (Manage, train, motivate, recognize and develop) employees Demonstrate autonomy and guarantee good communication within the team and between the departments concerned Manage the team, inform staff of hotel events and hold the briefing before events and the debriefing after events Check the events of the day and following days and prepare events in collaboration with the departments concerned (kitchen, stewarding, florist, administration, …) Organize one's service, give instructions (set-up, tidying, cleaning) and ensure they are respected Know how to use Silverware and control the bill before presenting it to the client Control all equipment used in the department (functioning, cleanliness, storage) Ensure that the rooms are presentable at all times, even during periods of non-use Ensure that the set-ups for events are done within the allotted time and respect the client's requests, taking standards into account Ensure that the clearing and restoration of rooms are done correctly after events Take care that every client is treated with attention, that they are greeted kindly, arriving and departing, that they are served at their best and with regard Manage any potential client requests or complaints with reactivity and in compliance with procedures and regulations Ensure that employees are aware of hotel and regional events Demonstrate autonomy in managing the working time of on-call staff (optimization of productivity, flexibility of departure times) Participate in weekly department meetings Know, apply and ensure the application of technical and emotional LQA (Leading Quality Assurance) standards Establish with the Maître d’hôtel and the Manager action plans following the results of the Opinion Survey, LQA (Leading Quality Assurance), VOG (Voice Of Guest) and ensure follow-up and results Participate in performance evaluations following the trial period and annual evaluations of employees Participate in the recruitment of department employees with the SMART RECRUITER system Participate in establishing the department's turnover and implementing actions to exceed it Daily control the appearance of employees and ensure the cleanliness of each of them Update one's profile on Ines Participate in an evaluation interview with one's Manager, once a year Show flexibility and cooperation in all circumstances, particularly if called upon to collaborate with another department on a punctual basis Commit to the quality of one's service, discretion and perfect honesty Have a professional attitude, be smiling and keep calm at all times Respect ergonomic work standards regarding health & safety, hygiene and sanitary prescriptions Respect the policies, procedures and service standards of the department and the company All other tasks, as assigned 1 year of experience in a supervision position 3 years of experience in catering, notably in Breakfast and banqueting service Written and verbal mastery of French and English Knowledge of a third language is an asset Recognized service diploma Experience in 4* or 5* hospitality is an asset Knowledge in oenology is an asset Ability to manage large events Knowledge of the Silverware tool is an asset Previous experience with a point of sale system (POS system) Ease with IT tools (Pack Office) Team supervision skills Excellent interpersonal and problem-solving skills Flexibility regarding schedules Ability to work effectively under pressure in a fast-paced environment Ability to concentrate attention on client needs while remaining calm and courteous at all times VISA REQUIREMENTS In order to be able to work in Switzerland, the candidate must possess a Swiss work permit or be from an EU country – 17 or EU -8. Please note that only applications sent through our recruitment site https://careers.accor.com/fr/fr will be considered. BENEFITS Possibility of accommodation depending on availability 1 meal per worked day (benefit in kind) Discounts in various companies in the region Preferential rates in the Accor Group, in our points of sale and in the Swiss Deluxe Hotels portfolio Join us and discover all our other benefits … Additional information Our values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support each other and we are always in solidarity. Integrity: We build trust through mutual respect and authenticity. Empowerment: We have the power to take initiatives and anticipate moments that create unforgettable experiences. Excellence: We build authentic connections and we cherish every opportunity to make the people around us feel special. Diversity and inclusion Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team. Employee benefits: Join our team and enjoy a