Customer Care Specialist (m/f/d)

Seniority Level Employee Job Category Administration / Sales / Purchasing Percentage 100 % Job Type Temporary Reference No. KWI-AVE-T-55276 Description ### For an internationally leading, renowned industrial and service company with a modern location in the Ebikon (LU) region, we are looking for motivated and service-oriented personalities as Customer Care & Contact Center Specialists with good French and/or Italian skills, starting immediately or by arrangement. Your Tasks ### • Customer consulting & support (Inbound): Professional, friendly reception and processing of telephone inquiries and fault reports from customers • Coordination & disposition: Triage, recording and forwarding of technical service and repair orders as well as alarm messages to the service technicians • Administrative processing: Documentation of all customer contacts in internal systems (SAP/CRM), sending of documents as well as processing of mutations (e.g., address changes, invoice copies, payment modalities) • Quality assurance: Compliance with the defined Service Level Agreements (SLA) and ensuring first-class customer satisfaction Your Profile ### • Education & Experience: Completed commercial basic training (KV) or experience in customer service / call center; career changers with great joy in telephone customer contact are very welcome! • Working hours: Readiness for flexible shift work between 07:00 and 20:00 (incl. occasional shifts on weekends; no night shifts, no on-call duty) • Language competence: Fluent German skills combined with very good Italian and/or French skills; English skills are an advantage • IT affinity: Proficient handling of MS-Office; knowledge in SAP or Salesforce is a plus • Personality: Strong communication skills, solution-oriented way of working and resilience in hectic situations Your Benefits ### • Long-term temporary assignment at an established Swiss top company • Home office after successful induction • Modern work equipment, thorough training and support for further development • Attractive company restaurant with discounted meals as well as parking spaces directly on site • Year-round discounts at well-known retailers and over 200 top brands • Benefit from fleet discounts when purchasing new cars or receive ongoing discounts on fuel with our fuel card Are you interested? Do not hesitate and submit your complete application documents online today. We look forward to meeting you!