Dialogue & Feedback Specialist

Dialogue & Feedback Specialist (60%-100%)
Do you want to get involved? We give you room to maneuver. Do you think ahead? We support you in doing so.
Together we shape the future for our customers! Interested? We look forward to meeting you!
With your work, you strengthen the open, respectful and trusting dialogue between the IV-Stelle Bern and its stakeholders. With empathy and a structured way of working, you help to professionally process feedback and complaints, thereby continuously improving the quality of our services.
What you can achieve with us
You receive feedback and complaints and coordinate their processing with the responsible specialist departments.
You conduct demanding telephone, written and, if necessary, personal conversations with customers and other stakeholders.
You write audience-appropriate and understandable response letters in cooperation with the responsible specialist departments.
You clarify complex matters and coordinate cooperation between the involved offices.
You check and triage reports of suspected insurance fraud and forward them according to the applicable processes.
You support customer surveys as well as the evaluation of feedback for the further development of our services.
Which skills are important to us
Completed vocational training EFZ and several years of professional experience in telephone and written customer contact as well as in dealing with demanding customer requests or complaints.
Very good written expression skills as well as the ability to communicate complex matters in an understandable and audience-appropriate manner.
Strong communication skills, empathy and professional handling of demanding conversation situations.
Structured way of working as well as strong service and solution orientation.
Further training in the area of customer service, conflict management or a comparable area relevant to the function is desirable.
As a bilingual company (German/French), good French skills are an advantage.
Benefits
Working hours:
Annual working time (42 hours / week), possibility to work part-time as well as mobile, paid breaks
Vacation:
At least 25 days of vacation annually, from the age of 45 28 days and from the age of 55 33 days. Possibility of unpaid leave
Salary:
Cantonal salary system, gender-neutral and transparent salary policy. Full salary during parental leave, military, civil protection as well as civil service
Social insurance:
Above-parity participation in the contributions to the Bernische Pensionskasse, takeover of half of the premium for non-occupational accident, supplementary accident and daily sickness insurance
Education and training: Financial and / or temporal participation in education and training projects
Health:
Ergonomically equipped workplaces, free fruit, discounted catering in the in-house restaurant, relaxation room, in-house massage possibility, participation in fitness activities as well as loan bicycles
Does this suit you? Then get to know us! We look forward to your application.
For information, Livio Terribilini, HR Consultant is available to you. jpide5a1980jm jit0832jm jiy26jm