Junior Customer Support IT Infrastructure

Junior Customer Support IT-Infrastructure (m/w/d) Support our long-standing customers on the path of digitalization with suitable and innovative IT-infrastructure solutions. As a Junior Customer Support IT-Infrastructure, you are the first point of contact for our customers' concerns in the field of IT-infrastructure. As an interface between the customer and the System Engineer, you occupy an important role in the IT Services department. For the creation of offers for expansion or renewal projects, you rely on predefined solutions or work together in a team to develop individual technical concepts that are suitable for the customer. In doing so, we always have the quality and long-term maintainability of the solution in mind. Depending on the concern, you visit customers on-site to ensure optimal support and advice. Administrative and coordinative tasks, such as the preparation of monthly invoicing and clarifications with suppliers, are also a fixed part of your work. Where do we stand? Informaticon specializes in IT Services and Business Software for SMEs in the German-speaking area. We use innovative products, always with the aim of relieving our customers in everyday life and being useful to them. Our architectures are built to be sustainable and scalable. We achieve this thanks to cooperation with technology partners such as Nutanix and Cohesity. What do we expect? Joy in customer contact You put yourself in our customers' shoes and make their challenges your own. You find joy in supporting customers as a service provider. Knowledge in the technical environment of IT-infrastructures You have experience in the IT-infrastructure sector or are motivated to acquire this knowledge. Qualification Training in the field of informatics, electrical engineering, or telematics. We are also open to reviewing persons with another technical background (e.g., EFZ as a designer, automation technician). What awaits you? In everything we do, we help and support each other to achieve more together. We get to the bottom of things and are only satisfied when we have found the most sensible solution. Long-term customer relationships are more important to us than short-term success. jpid8dc66bcjm jit0624jm jiy26jm