IT Support Technician N2

--- base: meta-keywords: meta-viewport: width=device-width, title: IT Support Technician N2 (80 - 100%) --- IT Support Technician N2 (80 - 100%) ==================================================== Technical profile, comfortable with IT and complex environments? Read on! Meanquest is an ESN created in 1995 which today has more than one hundred female and male employees. Based in Ecublens, Meyrin and Givisiez, it deploys its expertise in five key areas: infrastructure, support, Cloud solutions, security and recruitment. An IT company like ours relies on the commitment and expertise of its talents to offer quality customer service. We accompany our teams in their evolution by proposing beautiful career perspectives and we offer them a pleasant working environment based on autonomy. We regularly look for profiles eager to get involved in the development of our company. As part of the reinforcement of our teams, we are looking for an IT Support Technician N2 (80 - 100%) You join our support center, a team of about fifty technicians and engineers, with real autonomy over your client portfolio. No micro-management: we trust you to manage your files, knowing that the team is there for support when needed. The position is based in Ecublens and involves interventions at our clients. Missions: * Take charge of and resolve level 2 support tickets * Provide technical assistance (by telephone or by email) and proximity support at clients * Maintain client infrastructures * Participate in technical projects * Contribute to the team's knowledge base Profile sought: * CFC informaticien or equivalent * 3 years minimum experience within an internal technical service or in a service company in an equivalent position (advanced technician or system and network administrator) * Written and oral mastery of French * English, minimum B1 level * Driver's license * Technical skills: + Mastery of the Windows 11 / Terminal Server (TS) and VDI environment + Solid mastery of AD and Azure environments + Administration of Windows Server (DHCP, DNS, File server, RDS, PowerShell...) + Mastery of the fundamental concepts of Exchange and Microsoft 365 administration + Mastery of basic concepts in network connectivity (firewall, web filtering, VLAN, routing, VPN, WiFi...) + Administration of workstations (software deployment, access rights management, security...) + Experience in backups and restoration + Knowledge of a ticketing tool (ManageEngine, for example) + Knowledge of ITIL best practices (Foundation certification, a plus) What we appreciate in you: reliability, sense of service, and the ability to manage your perimeter autonomously. Why apply? * A company in regular growth * A dynamic and committed team * Good team cohesion * Pleasant, modern and convivial premises * A company committed to a sustainability and responsible digital approach * An animated company life with regular internal events * Possibility of teleworking (maximum 2 days per week) Are you interested in this opportunity? We look forward to discovering your background and exchanging with you about this opportunity. #LI-AB1 Sector: IT / Informationstechnologie Position: IT / Technologie Manages other people: Nein Employment type: Festanstellung Career level: Angestellte/r Means of transport: Oui Meanquest SA * Meanquest SA Chemin du Dévent 7 1024 Ecublens VD * [ ](< >) jpidfab5b23jm jpit0939jm jpiy26jm