Customer Care Advisor 60-100% (m/w)

Votre mission On behalf of our client, we are looking for a dedicated personality for written customer support. You are the interface between customers, processes and internal teams and ensure that inquiries are processed efficiently, clearly and in a solution-oriented manner. Your activities - Processing customer inquiries via e-mail, chat and ticket systems - Use and management of several tools and systems simultaneously - Recognizing patterns and correct assignment of information - Formulation of answers that largely avoid follow-up questions Votre profil Your profile - Completed commercial or comparable training - Stylistically confident writing in German and French or German and Italian (oral and written) - Independent, reliable and solution-oriented way of working - Logical thinking and ability to quickly grasp processes - Service-oriented, friendly appearance, even under time pressure - Digital fitness and multitasking skills