Inbound Contact Center Agent (m/f/d) 80–100 % - DE/IT

We are a company specialized in customer care services and support well-known companies from various industries with the professional care of their customers. Quality, clear communication, and solution-oriented service are at the center of what we do. On behalf of a leading company in the telecommunications industry, we handle telephone customer inquiries and are the first point of contact for its customers. Do you listen attentively, recognize customer needs, and find the right solution even with demanding requests? Then you have come to the right place. We are looking for communicative personalities who enjoy telephone customer contact and contribute to a positive customer experience with empathy, service orientation, and solution-oriented thinking. Inbound Contact Center Agent (m/f/d) 80–100 % Languages: German and Italian Your tasks: -You advise and support customers by telephone regarding questions about the offered services -You analyze their needs and find appropriate, solution-oriented answers -You support them in solving problems and with administrative requests -You document and manage customer contacts carefully in our CRM systems and digital tools -You work closely with your team and contribute to an efficient customer service What you bring with you: -You have a completed commercial or comparable training -You have very good German and Italian skills; French and/or English skills are an advantage -Ideally, you bring experience in customer service or customer consulting, but this is not a requirement -You have very good MS Office skills and are confident in using digital applications, especially telephony and CRM systems -You enjoy communicating on the telephone, are customer-oriented, and have a strong willingness to provide service -You work carefully, efficiently, and independently and approach challenges in a practical and solution-oriented manner -You are reliable, punctual, and professional, and you remain calm and friendly even with a high workload -You enjoy working in a team and taking on responsibility What you can expect: -A motivated, multicultural team with flat hierarchies and an appreciative 'Du-culture' -Comprehensive and structured induction -Modern workplaces -Employment conditions according to the GAV for the contact and call center industry -Train and bus stop directly in front of the building -Working hours from Monday to Saturday between 09:00 and 18:00 -Gross monthly salary of CHF 4’200.– at a 100% workload, 13 times per year Work location: Biel/Bienne, at the Bözingenfeld station Entry: immediately or by arrangement online application: https://www.proficontact.ch/jobs/inbound-contact-center-agent-m-w-d-80-100-de-it-120