Employee Reception (m/w/d) 80 - 100 %

We offer our guests with 333 slot machines, 35 jackpots, 14 gaming tables, various event offers, refined gastronomy in the heart of the tri-border region (CH/FR/DE) play, fun and good entertainment 365 days a year. Together with the Airport Hotel Basel, our resort offers a wide range of usage combinations with casino, hotel, gastronomy, events and seminar components. For our Security and Reception team, we are looking for an experienced Reception Employee (m/w/d) 80-100% Your tasks: • Appreciative greeting and farewell of our guests including cloakroom services and sale of merchandise products as well as responsible for a flawless check-in and check-out of our guests • Identification check and comparison with the gaming ban lists and regulations • Entertainment and maintenance of a positive relationship management with our guests • Information point about products, services and new offers • Mediation of new guests to the host, VIP management and shift management • Enforcement of compliance guidelines and house rules • Telephone and personal information for guests, partners, suppliers, etc. • Documentation of entries and incidents as well as reporting of observations, complaints and improvements Your profile: • Professional basic training with further education in hotel management, guest relations, gastronomy or retail • Very good communication skills (verbal and non-verbal) as well as impeccable manners and a positive basic attitude • Knowledge of MS Office • Very good German language skills (level B2) and French language skills (at least level B1) • Willingness to work nights, shifts, weekends and holidays • Empathetic, discreet, very independent and self-confident as well as winning personality with impeccable reputation Our offer: • Established, international team in one of the most beautiful A-casinos in Switzerland • Exciting challenges in a playful industry • Attractive employment conditions and good social benefits • Very good infrastructure (airport, train station, parking available) and a variety of incentives Do you recognize yourself in our desired profile and do you want to face the challenges in our reception team? Then get in touch and send us your meaningful and complete application (with photo) to bewerbung@grandcasinobasel.com.