Marketing CRM Strategist (with focus on customer portal) (a) 100%

MAIN TASKS

In the role of Marketing CRM Strategist, you are responsible for the functional further development of the group-wide customer portal as well as the central CIAM solution (Geberit ID). In close cooperation with the local markets, IT and external partners, you drive the further development of these strategic platforms. This specifically includes the following activities:

• Functional responsibility for the operation and further development of the group-wide customer portal
• Responsibility for the further development of the central login solution (CIAM; SAP Customer Data Cloud) taking into account usability, data protection and security
• Ensuring the integration of the customer portal and the CIAM solution with Microsoft Dynamics 365 as well as other digital systems and platforms
• Recording, analysis and prioritization of requirements as well as development of suitable solution approaches
• Support of international rollouts and collaboration in projects for the further development of the digital platforms
• Close cooperation with Marketing, IT, Sales and external partners as well as ensuring compliance with global standards and specifications

PROFILE

For this exciting position, you have a completed degree in the field of business, marketing, business informatics or a comparable education. In addition, you bring several years of professional experience in the environment of CRM systems, digital platforms or customer identity solutions. Furthermore, you are characterized by the following properties and skills:

• Several years of professional experience in a comparable function, ideally in an international corporate environment
• Experience with CRM systems, preferably Microsoft Dynamics 365 as well as digital customer platforms
• Knowledge in the area of Customer Identity & Access Management, ideally with SAP Customer Data Cloud
• Strong understanding of data protection and user-centricity in digital processes
• Technical understanding of system architectures, interfaces and data flows
• Strong analytical and conceptual skills as well as a structured and solution-oriented way of working in an agile setup
• Very good German and English skills in spoken and written form

ADDITIONAL NOTES

For this position, we consider only direct applications.