Team Leader Customer Service Center Premium-Care 80-100%

Team Leader Customer Service Center Premium-Care 80-100% #

Root / hybrid

with flexible start date

permanent

Our Customer Service Center (KSC) answers over 250'000 telephone and written inquiries every month efficiently and competently. So you see: things are happening here! In order to continue staying on course, we need a person who enjoys mastering challenges and drives our mission forward. In this responsible leadership role, you can really roll up your sleeves and create the conditions so that your team inspires our customers every single day with convincing service.

This is what your everyday life looks like ##

• At the heart: You are responsible for the organizational and personnel leadership of a team in customer service.
• One Team: You lead and further develop your employees clearly, reflectively and with coaching competence.
• You play a central role in the recruitment of new employees and support their induction.
• Together with your team, you identify which action creates the greatest added value in the respective customer contact. In doing so, you combine customer needs, professional expertise and available data to derive and implement the appropriate Next Best Action.
• You analyze performance key figures daily and check the levels of goal achievement. In the event of deviations, you take measures early and lead your team to success.
• You proactively look outside the box and take on additional tasks or project work in consultation with the Regional Manager.

What you bring with you ##

• Most important first: You enjoy working with people and approach them openly, appreciatively and at eye level. Your positive manner is infectious, you motivate your team and develop it in a targeted manner.
• Ideally, you already have initial leadership experience and further training in leadership.
• You lead clearly, reflectively and reliably and use your coaching competence in a targeted way to support employees in their development.
• Your sound practical experience in a dynamic working environment helps you in this function. Have you been able to gain this experience in a customer service center? Then this is definitely an advantage.
• You have an overview, see strategic connections and can also challenge these with your colleagues.
• You have a high technical and digital affinity, with which you strengthen your team for the competent handling of modern technologies and AI tools.