Station Customer Assistant (m/f/d)

What you can set in motion. • Individually assist travelers with reduced mobility in boarding, alighting, and changing trains. • Professionally manage customer requests, providing them with support and information; assist them in using ticket machines, SBB Apps, and luggage lockers. • Ensure the readiness for use of plants and work equipment. • Perform logistical tasks such as the management of luggage, bicycles, brochures, lost property, etc. • Perform these activities throughout the Ticino service area. What you bring with you. • You enjoy direct contact with the customer and have a high orientation toward customers and services. • You possess a category B driving license. • You have manual skills and an interest in multiple activities. • You have good knowledge of the Office suite and an interest and ability to use digital tools (apps, mobile, etc.). • You have completed basic vocational training, obtaining a federal certificate of capacity (AFC). • You have C1 knowledge of the Italian language, and a B1 level of German, French, and English helps to complete the profile.